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Discussion topic: Full fibre no connection

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Avatar for Lucysr68
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This message was authored by: Lucysr68

Message posted on ‎27 Aug 2025 08:19 AM

Full fibre no connection

Upgraded to full fibre about a month ago, constantly dropping in and out but for the past 20 hours the max hub has been stuck on slow green flashing light, have tried resetting but no change

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎27 Aug 2025 08:28 AM

Re: Full fibre no connection

Posted by a Superuser, not a Sky employee. Find out more

@Lucysr68 unless the Service Checker in the My Sky app checked over a mobile connection shows Sky are aware of a fault affecting your linegive Sky a call to report the issue. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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