Discussion topic: Full fibre is available but Sky says No

This message was authored by: Soapy65 · ‎25 Jul 2023

Openreach have been installing full fibre in my village, and have confirmed to me that it is now available to order for my house. If I go to other ISPs they all offer me full fibre, in fact my neighbour has already had it installed, but Sky are telling me it is not available. Is there anything I can do to get Sky to provide me with full fibre?

This message was authored by: cookiemonsteruk · ‎25 Jul 2023

@Soapy65

Sky tend to be amongst the last of isps to get access to the openreach database . It could be 4 weeks between openreach installation and sky rolling it out

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: Soapy65 · ‎25 Jul 2023

Openreach said if there are any issues, to get my provider to speak directly to them. Is it possible to nudge Sky into doing that, or is it a case that Sky will simply say "computer say's no"?

This message was authored by: cookiemonsteruk · ‎25 Jul 2023

@Soapy65

Unfortunately probably the latter. You could try

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: TimmyBGood · ‎25 Jul 2023

@Soapy65

Also if an address is currently served by Sky Broadband Ultrafast 1 (150Mbs) over G.fast, Sky does not have a 'pathway' to FTTP.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Soapy65 · ‎25 Jul 2023

I've currently got FTTC and I'm on Superfast, with a speed of about 70Mbps, I assume that's not G.fast?

This message was authored by: TimmyBGood · ‎25 Jul 2023

@Soapy65

No, G.fast is a somewhat different technology to FTTC.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Full fibre is available but Sky says No

Full fibre is available but Sky says No

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