Full fibre installation

[DJK]

Had installation this morning and was originally told by Sky they would run the cable to where ever my router was then put the small box next to it to connect it to router which would make sense right? wrong he installed the small box on the inside of my kitchen wall then took my router from hallway which was best place to give good signal to whole house and plugged my router into the small box he mounted in kitchen now my signal has dropped out in rooms which I use it most come on gotta do better this is unacceptable my speed might be improved but what good is that if my signal is terrible huh...

[DJK]

Oh yeah forgot not just anywhere in kitchen but right next to my freaking cooker and only a a foot or so from my kitchen sink lovely spot...

[JimM1]

@DJK Why did you not stop the installation? That is quite within your rights, and sounds from your posting that you already new this was going to happen and turn pear shaped or a i wrong with that assumption.

[peter-marlow+1966]

I had my full fibre broadband  installed  last year, talked to the open reach engineer  before  he started  the installation  and put the optical network terminal box  in the place i asked for, in my living  room 

[TimmyBGood]

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@DJK wrote:

 was originally told by Sky they would run the cable to where ever my router was then put the small box next to it to connect it to router 

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I'm afraid that wasn't correct information from Sky: there's absolutely no guarantee that an ONT can be located wherever the customer prefers, because there are inherent limitations in both the length of the optical pigtail and the route it can follow.

[peter-marlow+1966]

I just told you  what happened  to me i was not giving  it as  that is what  should have  been done for this person, but may be they should  have spoken  with  the engineer  to see what their  options  might  have been before  the installation  was done,as i said for my o n t box to go in my living room, because  the telephone poll is out the back of my house and across  the road he had to bring the fibre optic cable half way  around  the house before  connecting  it to the grey box outside and then running  the rest of  the  cable  from the grey box outside  the  house  to the point where it entered  the living room to the o n t box

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@DJK wrote:

Had installation this morning and was originally told by Sky they would run the cable to where ever my router was then put the small box next to it to connect it to router which would make sense right? wrong he installed the small box on the inside of my kitchen wall then took my router from hallway which was best place to give good signal to whole house and plugged my router into the small box he mounted in kitchen now my signal has dropped out in rooms which I use it most come on gotta do better this is unacceptable my speed might be improved but what good is that if my signal is terrible huh...

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[peter-marlow+1966]

You don't  ask you don't  know, or possibly  get 

[Sayek]

I had new ONT installed couple days ago by 2 contractors.

You should not leave these guys alone for 5min but supervise the install. The CSP fitter was fine but the ONT fitter gave me some headache. I pulled my Virgin Media cable out the wall and requested use the existing hole, but the engineer insists on a new hole location but eventually agreed..Why would I want another silly hole drilled on the wall🙄

Then more drama with ONT loaction. I wanted ONT fitted on a wall bracket so the cable entry is behind the ONT. I purchased the bracket online to fit over a spare 25mm flush metal box. The bracket was designed for the ONT but the engineer looked confused with the wall braket and wanted to fix 1m away and clip fibre on skirting....did agree eventually after 5min chat. My TV cabinet is next to the ONT so all the power sockets, Sky Q and router tucked away there via extention lead.

If I was not home and left my wife to agree to the engineers..would have been a mess. 

I purchased the ONT bracket from this company for £6 and free delivery if that helps anyone with future install. Just email the company and they will do free postage code. They sell for both Nokia and Adtran version. 

https://optservices.co.uk/blogs/news/new-product-launch-ont-shroud

https://optservices.co.uk/products/ont-shroud

moderator Notes: removed personal details

[Anonymous]

I'm led to believe, by someone in the trade, that this is what OR installers are now using anyway.

My only concern is that, by it's very nature, this would require the old copper line disconnecting before the fibre is proven to be up and running properly.

[Sayek]

I don't know if the bracket is standard but that engineer looked completely lost when he saw this and wanted to secure the ONT on different location using the 2 rear screws.

[Anonymous]

I believe it's very new even to OR.  I suspect sub-contractors haven't been updated yet.

Bottom of message 8 here:  https://community.bt.com/t5/BT-Fibre-broadband/Openreach-Mater-socket-5C-cable/m-p/2432637#M360308

[JimM1]

@Sayek You really want to start blanking or obscuring your information that you are posting up!

[Sayek]

Yeah it could be new in the field. But I like to be prepared and got the bracket in advance 😀..and good thing I did because that engineer was clueless.

I removed the copper cables about 5 years for Virgin media. I had no plans to use FTTC 35Mbs again. But I took a risk by remove the Virgin Media cable to fit the fibre using that same hole, but lucky FTTP connection was fine before they left. Virgin Media was using Coaxial cable, no plans to go back to them 😊

https://www.ispreview.co.uk/talk/threads/new-openreach-ont-shroud.43398/

[Sayek]

Only thing is that serial number on the ONT, can anyone do much with that? 😮

[JimM1]

@Sayek And all the other!