Frequent disconnection of internet services

[samir141282]

The router is not showing the internet light and at times it comes back as amber then green then again it goes off . The device has been reset twice before with the help of sky helpline . Still problem persists now its becoming pain

[Highlinder]

@samir141282 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[samir141282]

When the lights goes off the test shows no service available tried these yesterday .Now the internet is working but we never know when it goes off

[Highlinder]

@samir141282  When you are running the test is this on a mobile device when the problem occurs?

[samir141282]

Its happening over mobile yes