Free Sky Full Fibre 100

[Anita16]

Thank you KevNewMedia, would I still keep the same phone number? At present we only use the line for the broadband.  I don't have free/unlimited calls and assume that it would remain the same.  
when the engineer visits would they need to install cables into the property ? 
thanks for any help and advice you are able to give me.  I just want to make sure I'm doing the right them before I swap.  
Anita 

[Anita16]

Also we currently have BT call blocker on our home phones would that still work with full fibre? 

[BrianStalker]

Thanks for the link and confirming it's genuine. Seems like a good offer . I've looked at other broadband providers and my current cost is about the same as others (not including new customer offers). 
I'll probably go for the offer now. 

[KevNewMedia]

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@Anita16 wrote:

Thank you KevNewMedia, would I still keep the same phone number? At present we only use the line for the broadband.  I don't have free/unlimited calls and assume that it would remain the same.  
when the engineer visits would they need to install cables into the property ? 
thanks for any help and advice you are able to give me.  I just want to make sure I'm doing the right them before I swap.  
Anita 

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@Anita16 Have a read through this article, it should help to answer your questions.

[Anita16]

Many thanks for your help.  Im still undecided as we changed to streaming tv over a year ago and hate it.    Cannot  fast forward through adverts and trailers.  Plus can never remember which episode we watched last and end up taking about 30 minutes to find right episode as keep having to watch the adverts before we get to the series only to find we've seen that one and then need to start again!!  Much preferred the old system where things we put in the planner showed what we had or hadn't seen.  

[JimM1]

@Anita16 all about the steaming, 

Sky Stream | Sky Help | Sky.com | Sky Help | Sky.com

Your Playlist and TV guide on Sky Glass and Sky Stream | Sky Help | Sky.com | Sky Help | Sky.com

[RBeck]

Thank you, this is a really helpful thread as I've just received the same whatsapp message and appointment time. I feel Sky are not very 'joined up' in their thinking as only a month ago they investigated upgrading us and told us it was too expensive for them to route the necessary cables to our house. However, they automatically put me onto a new 24 month contract even though the upgrade didn't go through. I had to really battle to get this reverted, and even then they only conceded to new 24 month contract but no early release fee. A friend said that BT would probably carry out the works so im looking to swap. 

[Anita16]

Hi RBeck, we did go ahead with the upgrade and have been very happy with it.  The BT engineer who visited to do the necessary work was extremely helpful and informative.  Sky had made it sound like someone just visited to make the connection which was not the case, it was a bit more detailed and in-depth but the BT engineer made sure everything was perfect before he left. 
Hope it all goes well for you. 

[aac74]

Does anyone know anything about Sky upgrading an existing customer from Openreach FTTC to CityFibre FTTP?

I've had whatsapp and emails asking me to upgrade to FTTP, and sky offer cityfibre FTTP at my address for new customers.

Cityfibre is the only FTTP available at my address; my neighbours have FTTP cityfibre connections on my pole using vodaphone.

But every time I call they say I can't have it. 

Is it going to take weeks or years for me to get a FTTP upgrade? 

I would have had it by now if I hadn't been an idiot and renewed my sky contract in April!

[TimmyBGood]

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@RBeck wrote:

A friend said that BT would probably carry out the works so im looking to swap. 

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It's Openreach which carries out the physical installation of the optical circuit, and even though Openreach Ltd is wholly owned by BT Group they are obliged to offer all ISPs the same pricing for such work.  If the estimate exceeds the standard £2800 maximum for any individual property then it's likely to be declined.

[TimmyBGood]

@aac74 

Although Sky has had a carriage deal with CityFibre since last year, they apparently cannot offer their broadband service over CityFibre in every location: something to do with the upstream infrastructure.

[aac74]

It must just be sky's backend systems because sky are offering Cityfibre FTTP to new customers on my street and pole!

My next-door neighbour (on my pole) moved in and had Vodafone FTTP on CityFibre in 14 days.

The only problem is that the existing FTTC Openreach sky people aren't being upgraded to Cityfibre FTTP even though they are getting emails and whatsapps!