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Discussion topic: Four green lights on router but no internet

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This message was authored by: Iamjordan

Message posted on ‎28 Jan 2024 09:45 PM

Four green lights on router but no internet

Hi, woke up on Saturday morning unable to connect to internet. All lights on router are showing green. I've tried resetting it multiple times but nothing is working.

 

Engineer is due on Thursday

 

any advice would be appreciated

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This message was authored by: Chrisee

Message posted on ‎29 Jan 2024 07:35 AM

Re: Four green lights on router but no internet

Posted by a Superuser, not a Sky employee. Find out more

@Iamjordan the faxt all 4 lights are green means the hub is connected to Sky's servers. Quite why you cannot connect is strange to say the least. If you have restarted the hub it is not a simple glitch.


Are your devices showing an IP address in the range 192.168.0.2 to 192.168.0.254 in their network properties. If they are are can you link to the hub by typing 192.168.0.1 into a browser? 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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