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Discussion topic: For the past few days my internet keeps failing

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Maddie18
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For the past few days my internet keeps failing

‎01 Aug 2024 03:42 PM

For the past few days my internet keeps failing 

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Highlinder
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This message was authored by Highlinder This message was authored by: Highlinder

Re: For the past few days my internet keeps failing

‎01 Aug 2024 05:36 PM

Posted by a Superuser, not a Sky employee. Find out more

@Maddie18 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

 

If the service checker comes back green all good. Can you click on the broadband button to run a full updated test on the broadband.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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