For the last 2 weeks, my broadband speed went from the usual 75Mb/s to a now 8Mb/s

[GrantAC66]

I have now passed my minimum contract period and noticed that for the last two weeks my broadband download speed is only 8Mb/s. The upload is still 18Mb/s though. I used to get about 75Mb/s and am paying for Superfast broadband. I've been avoiding the Sky calls that are trying to get me to re-sign for another fixed contract.

I ran all the tests, plugged my router directly into the master socket using their recommended cable. Still the same speeds though. The status check says my guaranteed download speed should be 49Mb/s, but of course being out of contract I can't complain about that. Whilst they aren't supposed to, I suspect I'm being penalised for not re-signing! 

Any ideas? I have been looking at EE Broadband, as I am a big EE user and have the whole family on EE, plus other assorted SIMS. EE though, wont offer EE TV (as I think I'm on FTTC, not FTTP), plus for some reason EE only guarantee speeds of 8-39Mb/s.

[GrantAC66]

[Giggsy1977 · Accepted solution]

There is certainly a problem on your line. The noise margin is huge. I would call Sky and explain the issue. Mention the high noise margin from the router stats. The tests the call handler can perform while you're speaking to them (might be best to call from your mobile) will show there is an issue for sure. Likely need engineer visit I think.