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Discussion topic: For about 4 weeks now my broadband has been cutting out sometimes for a few hours at a time. I

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This message was authored by: Rabbie

For about 4 weeks now my broadband has been cutting out sometimes for a few hours at a time. I

My Sky broadband keeps cutting out sometimes for a few hours. I've tried the suggested solutions but nothing seems to work. If I leave it it usually comes back on itself however I have Sky Glass which means my tv is off until the broadband comes back on. This has been an ongoing problem for about a month now. Prior to this we had no problems.

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This message was authored by: GD1

Re: For about 4 weeks now my broadband has been cutting out sometimes for a few hours at a time. I

Posted by a Superuser, not a Sky employee. Find out more

@Rabbie   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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