08 Jan 2023 09:23 AM
After a series of delays from sky today I finally got my internet connected, but I'm still not online all I've got is a intermittent flashing orange light (internet light). It's a brand new hub and the phone line has been checked by open reach. Has anyone got any ideas on what's going on?
thanks
08 Jan 2023 09:31 AM
Posted by a Superuser, not a Sky employee. Find out more@Chrispow1987When was your broadband connected by Openreach and when was supposed to be your activation date?
08 Jan 2023 09:32 AM
Posted by a Superuser, not a Sky employee. Find out more@Chrispow1987 You need to check with Sky but if the work was done today, Sunday, you have to allow a few hours for the connection to be fully completed. Openreach rarely do work on domestic lines over the weekend so Sky may simply not have done their end and technically that can be completedd any time up to midnight.. If still off this afternoon give Sky a call to see if they can see whats wrong but you may have to wait until tomorrow when they should have been sentvthe engineer's report.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion