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Discussion topic: Fix our broadband

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This message was authored by Jac1969 This message was authored by: Jac1969

Fix our broadband

Broadband has gone down and been told a Sky engineer can not visit until Monday.

is that good service, I think NOT

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This message was authored by caesarome This message was authored by: caesarome

Re: Fix our broadband

Posted by a Superuser, not a Sky employee. Find out more

Openreach the company that maintain and fix issues aim to respond to customers with 3-5 working days so if this was reported to Sky today then Monday would fall within that remit.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Fix our broadband

Posted by a Superuser, not a Sky employee. Find out more

@Jac1969 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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