@Liz155 wrote:
the BT engineer suggested I contact you to make sure my broadband is now running on the upgraded fibre cables.
That's not really how the FTTP rollout works: typically each householder needs to place an order for a new (and usually faster) broadband service and then the ISP books the necessary work from Openreach (not 'BT' in this context). There's some proactive switching (where the ISP contacts existing users) but this is still relatively rare.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
