Fibre to the cabinet Internet Speed

[Lisa-P1987]

Hi there RealMc, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147   

[RealMc]

What I find most frustrating with this is that I have actually had over 70MB down and above 15mb upload when I first moved into the property.  

[Greenfingers001]

Update:

Spoke with @RealMc and raised case off to network team who monitored the line and arranged for openreach to work on the line, line is now in DLM and seems stable with speed improvements. 

Should issue re occur please re escalate

Thanks again for the escalation have a great Afternoon 🙂

[RealMc]

Hi. I have since had my Internet completely stop working as of last night. Engineer is booked again for tomorrow PM but I'm confused as to why my router is showing 3 green lights and as connected. If I try to use the Internet for anything It just doesn't work. Just want to double check this isn't anything my end. See attached pictures.

[RealMc]

 

[RealMc]

 

[TomThumb5ive]

@RealMc  While waiting for your images to be approved,

If you still have a green light showing for internet, but the internet isn't working, try changing the dns entry (Google's 8.8.8.8 is a safe bet for testing purposes) on a single device to see if that helps.

Easy enough to revert back to sky's dns servers if no improvement👍

a quick Google search for your device & change dns entry will offer help if needed.

sky failing to resolve dns queries is a possible cause, testing using Google's offering is to either rule in / out this as a cause.

As always, do let the forum know how you get on.

Edit: pics not showing anything obvious.

Tom...

[RealMc]

Hi Tom. Thanks for the reply.

Tried your suggestion but no different...

[TomThumb5ive]

@RealMc  At least that's ruled out a dns issue.

I'm guessing you have done a router reboot / factory reset?

Then,

You can run sky's line test over a mobile data connection either from the my sky app or here at 

https://www.sky.com/help/articles/broadband-diagnostic-start-v1

If no fault is found, via the line check! your options are!

you will need call in & report a broadband fault to sky!

or 

kindly ask one of the mods to escalate it for you!

Tom...