Fibre to the cabinet Internet Speed

[RealMc]

Hi,

I have had an engineer visit to day and he has confirmed everything is in working order and has removed the 35MB cap that had been put on my broadband line.  He has told me that The speed from the cabinet is 80MB and that I should not only be getting 36MB.  He has suggested that this is probably due to Sky setting my internet profile to a low speed profile instead of a high speed profile.  Please could I get this reset on the ISP end as he has suggested is now what I need to do?

Thanks

[cookiemonsteruk]

@RealMc 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[RealMc]

System Up Time: 361:28:01

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 678202 1246226 0 131676 2803882 01:21:42 LAN Up 144625845 88263082 0 2846759 129130 361:28:01 WLAN (2.4 GHz) Up 90625 3926 0 2623 0 04:13:25 WLAN (5 GHz) Up 1294927 753948 0 556924 13388 04:13:32

---

Broadband Link Downstream Upstream Connection Speed 39011 kbps 13862 kbps Line Attenuation D1(13.6 dB) , D2(33.5 dB) , D3(52.9 dB) U0(1.5 dB) , U1(23.7 dB) , U2(40.4 dB) Noise Margin 5.8 dB 6.0 dB

[RealMc]

[cookiemonsteruk]

@RealMc 

Can you "run tests" on your my sky app and post the info in "more about your connection"

Also enter your full postal address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[RealMc]

Sure I'll do that now. I don't know if it helps but we did have a discussion when I first signed up with sky.

Re: Switched from NOWTV to sky now getting slower ... | Sky Community

[RealMc]

[RealMc]

 

 

 

[cookiemonsteruk]

@RealMc 

Openreach would have reset your dlm so that gradually it reduces to 3db and hopefully at least another 8-10Mbps over the next 10 days so don't be tempted to reset the hub.

Get back to us in 10-14 days with another set of hub stats

[RealMc]

okay I'll reply then. 

Thanks for your help so far.

[jamesn123]

The guaranteed minimum speed is 44mbps and the line is only syncing at 39mbps with a 5.7dB margin so there is more to this issue than just trying to force DLM to lower the margin to 3dB. 

[RealMc]

so 10 days later...

[Chrisee]

@RealMc you need to go back to Sky and report the fix the engineer did has not worked and your speeds are still below the guarantee. To make that simpler I have escalated your post so a Sky agent should be in touch offering an online chat through the forum where a chat button will appear.

[RealMc]

Hi

One thing that may be worth mentioning is the engineer said there was limited things he could do as sky reported it as a telephone line fault instead of a broadband fault and I have to make sure that its reported correctly to openreach by sky.  Apparently this is a common occurrence.

[Chrisee]

@RealMc sounds like you got an engineer who wanted to get away with doing the minimum. If it was a noisy  line that would affect both voice and data. The agents will read the thread before contacting you.