Fibre to Property issues last few weeks

[forsterfamalam]

Over the last 2-3 weeks we are experiencing numerous problems with our broadband, we have fibre to property, lately images will not preload on websites and take a lifetime to update on scrolling, problems with downloading programs on sky tv, and just generally really poor, we now can't get signal in the back rooms of the house either. Of course everything looks perfect via the sky app when you run checks, however when checking speeds online it can be as low as 20mbps, sometimes below 1, but, on the sky app it's always showing 500 which is not correct.  I cannot seem to be able to contact anyone at sky, it's all auto divert to pages and no agents on live chat it just reroutes to help pages. 

If anyone has any ideas? Myself and my partner work from home and need fast reliable Internet connection.

thanks in advance 

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi forsterfamalam

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[forsterfamalam]

Sorry I've been crazy busy last few days. Still having the same issues. Would like to request help, thank you 

[Lisa-P1987]

Hi there fosterfamalam, I have escalated your post again, to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks