6

Discussion topic: Fibre installed yesterday now my landline phone doesn't work

Reply
This message was authored by cowleigh36 This message was authored by: cowleigh36

Fibre installed yesterday now my landline phone doesn't work

Fibre broadband installed yesterday now my landline phone doesn't work 


Best Answers
This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Fibre installed yesterday now my landline phone doesn't work

Posted by a Superuser, not a Sky employee. Find out more

@cowleigh36  If there is a voice light on the router and it is on and green then the phone needs to be plugged into the back of the router.

sky_broadband_q_hub_2_backside-magic.jpg

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

View this Answer within the discussion

Reply

All Replies

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Fibre installed yesterday now my landline phone doesn't work

Posted by a Superuser, not a Sky employee. Find out more

@cowleigh36 

 

Is the phone plugged into the back of the hub or a mastersocket

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
cowleigh36
Topic Author
This message was authored by cowleigh36 This message was authored by: cowleigh36

Re: Fibre installed yesterday now my landline phone doesn't work

The phone goes into the same phone socket on the wall as the hub 

This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Fibre installed yesterday now my landline phone doesn't work

Posted by a Superuser, not a Sky employee. Find out more

@cowleigh36  If there is a voice light on the router and it is on and green then the phone needs to be plugged into the back of the router.

sky_broadband_q_hub_2_backside-magic.jpg

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Fibre installed yesterday now my landline phone doesn't work

Posted by a Superuser, not a Sky employee. Find out more

@cowleigh36 

 

What fibre do you have . Fibre to the cabinet or fibre to the premises?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
cowleigh36
Topic Author
This message was authored by cowleigh36 This message was authored by: cowleigh36

Re: Fibre installed yesterday now my landline phone doesn't work

Thank you this is what I did and the phone now works

 

This message was authored by jui8 This message was authored by: jui8

Re: Fibre installed yesterday now my landline phone doesn't work

all plugs are in situe but no phone when i pnone a number i get number not reconised although i know thr number is correct

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion