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Discussion topic: Fibre fitted, but the landline still isn't working

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Hardie
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This message was authored by Hardie This message was authored by: Hardie

Fibre fitted, but the landline still isn't working

‎04 Dec 2024 09:17 AM

Hi, we had fibre installed over 3 weeks ago and the landline hasn't worked since the installation. We have a job raised and we've heard nothing back. I'm paying for landline and not being able to use this service. This needs sorting ASAP.
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Chrisee
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Re: Fibre fitted, but the landline still isn't working

‎04 Dec 2024 09:38 AM

Posted by a Superuser, not a Sky employee. Find out more

@Hardie assume you are plugging the phone into the hub rather than the phone socket on the wall?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Hardie
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Re: Fibre fitted, but the landline still isn't working

‎04 Dec 2024 09:42 AM

Hi, yes it's plugged into the hub and not the phone socket
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