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Fibre connection dropping... Any thoughts?

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Director of Photography
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Re: Fibre connection dropping... Any thoughts?

Update,

 

Convinced Sky to send an engineer so hopefully I can try and explain the problem to him.

@mae-3 Any wise words to tell him that might help?

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Re: Fibre connection dropping... Any thoughts?

@jamesn123

 

Explain the fact that Sky isn't seeing the line drops that are occurring daily.

 

And check that BT Openreach, hopefully, it's them, test the number of errors running on the line to the DSLAM. If they don't see them then it's likely the DSLAM that is faulty for Sky are not detecting line drops that do occur.

 

They should have a VDSL2 meter with them and see that before your eyes to ensure they are the correct BT Openreach engineer to reassure you BT Openreach is addressing the fault.

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Re: Fibre connection dropping... Any thoughts?

@mae-3

 

Thanks. I think its an Openreach engineer, they called it their 'Specialist Fibre engineer' 'Who could check the cabinet as well as my home'. So suggests its BT Openreach

Director of Photography
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Re: Fibre connection dropping... Any thoughts?

Engineer visted just now... he has gone off to the cabinet and said he would come back after. Seems Sky sent out the engineer as a voice fault not a broadband fault so after explaining my issue he seemed a slightly frustrated that he had been misinformed. 

 

Said so far that the line looks good and the cables coming in from underground look fine too. Hopefully he can spot an issue in the cabinet and fix that otherwise it is not looking so good. 

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Re: Fibre connection dropping... Any thoughts?

@jamesn123

 

Hopefully, they can redo the connections at the cabinet to rule them out of the equation?

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Re: Fibre connection dropping... Any thoughts?

@mae-3

I did try and suggest that maybe the cabinet connection needed redoing but I dont like trying to tell people how to do their job as I've had people do it to me before and its not very fun Smiley Happy

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Re: Fibre connection dropping... Any thoughts?

@jamesn123

 

Keep an eye on the router just to see whether it drops out, and they are doing something. If not then its a waste of time their visit. Smiley Sad

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Re: Fibre connection dropping... Any thoughts?

@mae-3

Hasnt dropped so far. He left for the cabinet 40mins ago and the line has been up ever since he left. Hoping he does actually come back and doesnt just run away Smiley Happy

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Re: Fibre connection dropping... Any thoughts?

@jamesn123

 

The BT Openreach broadband engineer won't have any special ideas when they run tests and find errors running on the line now and then, they'll say great now I need to redo connections at points along the line or leave it how it is now, and that's not great news.

 

This engineer can do the connection on blocks at least if you butter them up correctly, nicely. If they just run away or look at the block connections and jumpers across the cabinet, it's absolutely pointless. The only piece of equipment this engineer doesn't have that is necessary is to see whether it's been fixed, that is the errors have reduced or gone away (marked reduction).

 

Why don't you ask them what would they do if they had a slightly intermittent voice line that wasn't showing a fault but does do so when they leave and have to keep coming back time after time! Smiley Wink

Director of Photography
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Re: Fibre connection dropping... Any thoughts?

Ha you make a valid point there actually Smiley Happy

Line has actually gone down now and has been for about 15mins so something is going on! 

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Re: Fibre connection dropping... Any thoughts?

@mae-3

Okay so not sure I completley understood him but the basis was that the test from the cabinet had come back with a difference of 4 ohms which he said isnt too bad usually but for a line as short as ours it is quite high.

So he re-wired the cabinet connections and got it down to a difference of 1 ohm. He also said that he had checked for errors on the line and was unable to see many or any at all.

The sync speed is now up to 79999 with a slightly lower noise margin and line attenuation so looks like something has changed anyway. Now just need to see how it gets on I guess

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Re: Fibre connection dropping... Any thoughts?

@jamesn123

 

Can I see the router stats, please? For it sounds like this person has just fixed the issue at the cabinet connections, with the work they have done. Smiley Very Happy 

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Re: Fibre connection dropping... Any thoughts?

@mae-3

Attached the router stats although sync is back down now. Only explanation I have for this is that the engineer said he needed to go and run one last test at the exchange to close out the job and that it may disconnect the Internet. I had to leave the house straight after so I am assuming it did disconnect which seems to have dropped the sync speed a bit. Although attenuation has stayed down. 

 

System Up Time: 18:15:45
PortStatusTxPktsRxPktsCollision PktsTx b/sRx b/sUp Time
WANMER104979751673141409916269644002:36:27
LANUp22900108128727730132662513490218:15:45
WLAN (2.4 GHz)Disable0000000:00:00
WLAN (5 GHz)Disable0000000:00:00

Broadband LinkDownstreamUpstream
Connection Speed77563 kbps19999 kbps
Line Attenuation17.1 dB19.1 dB
Noise Margin5.4 dB15.15 dB
Executive Producer
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Re: Fibre connection dropping... Any thoughts?

@jamesn123

 

A 1.4dB drop in the attenuation is massive and slightly more than a poor joint in real terms! That is fixed for sure now and if you get a drop exceeding my opening remarks I'll eat my hat, poor joint at the PCP. With the latest firmware update we'll be able to pinpoint a needle on the line Smiley Wink

Director of Photography
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Re: Fibre connection dropping... Any thoughts?

@mae-3

It does look like it may be fixed! Although keep that hat on standby! Smiley Wink

I'm going to keep an eye on the sync speed though as its strange it would go from 79999 to 77653 with just one quick drop. Although it is more promising as I am seeing download speeds of about 72Mbps now which in my opinion is definitely acceptable for a sync speed of 77

Hopefully the new firmware hits everyones routers soon! 

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