Fibre broadband not working for 12 days now.

[RobDow]

On Sunday morning around 6am November 23rd our broadband stopped working.

We have had numerous call centre discussions and 2 visits by Sky Engineers.

4 complaint forms sent and replied to.

However still nothing.  We got a new router and the line is ok also we are told. However the signal is not connecting to the SKY modem.  Hence no connection. The fault appears to be with the Eir supplied outlet box. 

My query, is there anyway of contacting the Sky team other than a call centre to get someone out to fix the issue. Phone numbers, emails anything?

[JimM1]

@RobDow You are just going to have to contact the ROI sky team for any updates that you can find and if they have been informed to what is going on with the connection point at the failure site!

[RobDow]

Yes, thanks. We are doing just that at the moment. Its quite frustrating, the long wait with no resolution and no direction or direct communication from Sky. Its the human cost of the downtime is the real issue.  2 sons doing a Masters and another trying to prepare for 1st year computer science exams. Also wife works from home.

Currently looking ar Starlink 12 month subscription as an emergency fix such is the critical need.

[JimM1 · Accepted solution]

@RobDow Always the same with the ISP/and Infrastructure supplier EIR in your case, lip service is all that can be done when your Sky as the ISP has no clue were it all stands!