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Discussion topic: Fibre broadband cutting out again

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This message was authored by Shell275 This message was authored by: Shell275

Fibre broadband cutting out again

Fibre broadband = utter rubbish. My internet goes off for days approximately every 2 weeks for a a few days. Numerous calls to sky and paying for extra data on my phone resulted in £20 credit being put on my already over expensive bill. As a customer of 14 years this service is unacceptable. And I can't cancel as they tell me I'm in a contract until March 2024. How is this fair? 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Fibre broadband cutting out again

Posted by a Superuser, not a Sky employee. Find out more

@Shell275 if you would like help from forum members can you post your hubs connection stats which should show morecabout problem see Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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