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Discussion topic: Fibre broadband and sky talk dropping connection

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This message was authored by NE14TEA This message was authored by: NE14TEA

Fibre broadband and sky talk dropping connection

Hello
For some reason, my fibre broadband keeps dropping its connection. It seems to last around 10 minutes and then comes back on again. This happens every morning, then the connection is stable all day, then sometimes at dusk. When it happens, the lights on my fibre box change. See photos. I have tried turning everything off and on again and it doesn't seem to help.  

 

Photos https://www.dropbox.com/scl/fo/tjtl69hzn4rnlcm2xxrqa/ACHOPnZ7DMQJzr5WghnJkew?rlkey=h6fih5c5q5sg6dzta... 

 

can you advise on what to do? Many thanks, Simon

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Fibre broadband and sky talk dropping connection

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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