Fibre at new build property

[Zach77]

Hi all, 

I've recently purchased a new build property and upgraded by Sky broadband to fibre, as my old broadband wasn't avaiable at the new property. Sky and Openreach have both confirmed my new house is able to have fibre broadband. 

The house already has a ONT box according to the developer. However, received email from OpenReach saying they would need to send an engineer to check we can have fibre. This isn't schedueled until mid April and I rely on a good internet connection for work (mobile 4g isn't good in the house). 

My question is, do I need an engineer to install? Or is it just a case of plugging in the new router when it arrives. 

Many thanks, 

Zach

[cookiemonsteruk]

@Zach77 

Could you enter your full address in the link below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Zach77]

Hi Cookiemonster, 

Is this what you mean? 

[cookiemonsteruk]

@Zach77 

What does it say in the wbc fttp row.

According to that an active service already exists

[Zach77]

@cookiemonsteruk  

Thank you 

[cookiemonsteruk]

@Zach77 

Is there a grey box on the outside of the house, are there wires going inside and does the internal ont already have a wire going into it.  As far as i can see you are ready to go with an engineer just required to go to the exchange 

[Zach77]

Hi @cookiemonsteruk 

I'm not sure without going and looking - we're moving in this weekend. 

The developer has said we just plug in and go, was just receiving the email from Openreach seemed to suggest this isn't the case. 

Providing the ONT has a wire to it and cables from outside to inside, we don't require an engineer? 

[cookiemonsteruk]

@Zach77 

As far as i can see an engineer should not be needed to go to your house just to the exchange to change you to a sky network card

[cookiemonsteruk · Accepted solution]

@Zach77 

It would probably be best to give sky a call for peace of mind

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[Zach77]

Thanks @cookiemonsteruk. Appreciate your help