Fibre 150 not delivering speeds as promised, despite what Sky say

[Lesbrown]

Just updated to fibre 150 and not getting anywhere near the promised speeds.

Sky say 151 to hub constantly and yet hub to laptop varies from 23 to 98 with direct ethernet connection. Speeds to mobile show speeds from 8to 123 averaging about 45mbps, with mobile one metre from hub.

Any ideas or similar experiences?

[Chrisee]

@Lesbrown you are not yhevfirst to report this issue today and it needs reporting . Therefore I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Lesbrown an invite to chat.