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Discussion topic: Fibre 150 not delivering speeds as promised, despite what Sky say

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This message was authored by: Lesbrown

Fibre 150 not delivering speeds as promised, despite what Sky say

Just updated to fibre 150 and not getting anywhere near the promised speeds.

Sky say 151 to hub constantly and yet hub to laptop varies from 23 to 98 with direct ethernet connection. Speeds to mobile show speeds from 8to 123 averaging about 45mbps, with mobile one metre from hub.

Any ideas or similar experiences?

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This message was authored by: Chrisee

Re: Fibre 150 not delivering speeds as promised, despite what Sky say

Posted by a Superuser, not a Sky employee. Find out more

@Lesbrown you are not yhevfirst to report this issue today and it needs reporting . Therefore I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Greenfingers001

Re: Fibre 150 not delivering speeds as promised, despite what Sky say

Thanks for escalating this. We’ve sent @Lesbrown an invite to chat.

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