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Discussion topic: Fiber installed hub not showing any devices

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This message was authored by Mummyminions This message was authored by: Mummyminions

Fiber installed hub not showing any devices

Iv had fiber installed now my hub on the sky app isn't showing up it says no devices connected when there is devices connected I have no extenders or pods attached but still no hub options on the sky app iv teyed reinstalling the app no help due to this when iv changed the hub password directly online it hasn't disconnected the devices as they are all still on the original password
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Fiber installed hub not showing any devices

Posted by a Superuser, not a Sky employee. Find out more

@Mummyminions If you have the new white Hub6 it has been reported before that the My Sky doesnt pick up devices correctly if the wifi log on details have been changed. This appears to be a bug in the app

 

if you want to see a list of devices log into the hub's web interface by typing 192.168.0.1 into a browser you will becasked to log in the user is admin and the password is the default wifi password and go to connected devices wherecthere is a list of both active and inactive devices.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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