Fees for exiting BB contract early, but keeping all other products

[Lionsloth]

Hi,

I've been a Sky customer for 15+ years. 

I'm looking to leave my Sky Broadband package mid contract, but keep everything else (we're paying them £90 p/month).  

Has anyone got any experience of them treating you with good faith and not charging an exit fee if you're only cancelling the Broadband element of your package? 

I've finally come to realise that their BB speeds (not fibre) are criminally slow/expensive.

Thanks for reading!

[Chrisee]

@Lionsloth the TV and Broadband contracts are separate and cancellation charges are shown here.

Sky use the Openreach network to deliver services and if you do not have a full fibre connection it is the length of the line to the cabinet thst determines the speed. The cost of delivering a service does not increase with speed the major costs are paying Openreach for thee service and the cost of support. Any other isp using the same line will deliver the same speeds.

If you wait until April when Sky normally increase their prices you should have a 4 week period when you can leave without paying the penalty.

[Lionsloth]

Thanks. 

We have a couple of fibre alternatives. 

Good thinking about the April get-out option.

[Chrisee]

@Lionsloth it has been known that Sky will release you from contract if they cannot offer an equivelant speed to another supplier like an Altnet fibre service. They don't have to so ask nicely you know "so sad to leave..."  Nothing to lose by asking