Hi Sky,
The long and short of it: Stated estimate upload speed says different things in different Sky documents.
I've had a confusing experience ordering broadband.
I went to the postcode checker page, saw Gigafast, it said estimated upload speed up to 947 Mbps, so I placed the order.
I went and told some people about the great deal I got, and they said "There's no way you get that upload speed, it will be 90 Mbps, upload speed is always slower".
So I went to my account page, under 'Contracts', opened 'Your Sky Broadband and Sky Talk contract' document, and sure enough, it says:
'Sky Full Fibre Gigafast: 90Mbps' in the 48 page contract.
I thought, am I going crazy? Have I been scammed by Sky? I called to cancel immediately. They did so without any questions, so kudos.
Out of curiosity, I went to my account page to try and find that 947 Mbps number I swear I saw when I ordered. Under 'Documents', there's another contract-type document named 'A breakdown of your Sky Broadband and Talk order'. Well, in here, it does in fact say 947 Mbps.
I called up to confirm if this would be the case, and they said yes, so I asked to re-place my order and they assisted in doing so.
I recommend this is looked into. When I originally cancelled, the retention people did not correct me when I said 'I made a mistake and didn't realise the upload speed is only 90 Mbps'. Possibly pointing to a greater issue at large.
