Fed up with WiFi cutting out whilst watching recordings and TV it will state switch off at the plug

[San69]

I am a pensioner!! Whilst watching recordings and TV my programme will go of!! Then states problem loading try again later Or switch off and on my hub is upstairs!! I am disabled and have to rely only family to do it, The bt engineer said it has to be upstairs although in all the years I have had various Internet providers it has always been in my living room to which I could manage to get to!!!!!

[TimmyBGood]

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@San69 wrote:

The bt engineer said it has to be upstairs although in all the years I have had various Internet providers it has always been in my living room to which I could manage to get to!!!!!

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I'd imagine that's because the provisioning involved a change of technology from copper to optical fibre?