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Discussion topic: Failing to reach minimum downlad speeds

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This message was authored by MrsLG12 This message was authored by: MrsLG12

Failing to reach minimum downlad speeds

Hi There

 

Minimum speed is meant to be 50mbps but been getting 33/34mbps for a while now.  How can I get this fixed?

 

Thanks

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Failing to reach minimum downlad speeds

Posted by a Superuser, not a Sky employee. Find out more

@MrsLG12 

 

Can you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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MrsLG12
Topic Author
This message was authored by MrsLG12 This message was authored by: MrsLG12

Re: Failing to reach minimum downlad speeds

Router Statistics
System Up Time: 71:21:18
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 15247021 30471429 0 26000 1490895 71:19:26 LAN Up 322298 245699 0 3232 21183 71:21:18 WLAN (2.4 GHz) Up 20959695 10165144 0 2405459 39775 71:19:41 WLAN (5 GHz) Up 10116279 4262677 0 0 114 71:19:39
Broadband Link Downstream Upstream Connection Speed 34022 kbps 3149 kbps Line Attenuation D1(18.8 dB) , D2(34.3 dB) , D3(46.4 dB) U0(21.2 dB) , U1(28.8 dB) , U2(40.5 dB) Noise Margin 3.1 dB 5.8 dB
Poll Interval:
Seconds (at least 3s):
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Failing to reach minimum downlad speeds

Posted by a Superuser, not a Sky employee. Find out more

@MrsLG12 

 

And can you run tests from your my sky app and post the info in more about your connection to see your minimum guaranteed download speed

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
MrsLG12
Topic Author
This message was authored by MrsLG12 This message was authored by: MrsLG12

Re: Failing to reach minimum downlad speeds

Its tells me everything is working fine but my speed is 34mbps, it doesnt change if I use my app or a desktop PC

This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: Failing to reach minimum downlad speeds

  • Run this test - Broadband check | Sky.com
  • On the more about your connection link it will show your minimum download speed, can you post that?
Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Failing to reach minimum downlad speeds

Posted by a Superuser, not a Sky employee. Find out more

@MrsLG12 

 

Thats why i would like to see the info in "more about your connection" after you run the test. At the minute your stats don't really show anything untoward. Your noise margin at just over 3db is as good as you'll get

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
MrsLG12
Topic Author
This message was authored by MrsLG12 This message was authored by: MrsLG12

Re: Failing to reach minimum downlad speeds

As I said at the start minimun is meant to be 50mbps

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Failing to reach minimum downlad speeds

Posted by a Superuser, not a Sky employee. Find out more

@MrsLG12 

 

We would like to see what it says now. Guarantees can change due to line conditions etc that are not viable to repair

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
MrsLG12
Topic Author
This message was authored by MrsLG12 This message was authored by: MrsLG12

Re: Failing to reach minimum downlad speeds

Screen Shot 2022-08-03 at 20.36.12.png

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Failing to reach minimum downlad speeds

Posted by a Superuser, not a Sky employee. Find out more

@MrsLG12 

 

Thankyou. I just read it. There is definately a fault but the hub stats don't show were

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by daveNOS This message was authored by: daveNOS

Re: Failing to reach minimum downlad speeds

Posted by a Superuser, not a Sky employee. Find out more

@MrsLG12 The router stats suggest that 50mbps isn't achievable on your line, there is little the forum users can suggest other than call Sky and see what they say as it doesn't appear that you have a fault.

-------- Please note i am not a Sky employee ----------
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Failing to reach minimum downlad speeds

Posted by a Superuser, not a Sky employee. Find out more

@daveNOS there defo something wrong. Noise margins fine but line attenuations a bit high for a 50Mbps guarantee. Scratching my head

 

@MrsLG12 

 

You could call sky on 150 from a sky landline or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.2
Remove all the full stops

 

Or we can escalate

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
MrsLG12
Topic Author
This message was authored by MrsLG12 This message was authored by: MrsLG12

Re: Failing to reach minimum downlad speeds

Thank you, helpful answer, will call them 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Failing to reach minimum downlad speeds

Posted by a Superuser, not a Sky employee. Find out more

@MrsLG12 

 

Let us know how you get on and any diffs get back to us

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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