Failing broadband and phone 3 days in a row

[RuthB2]

Dear Sky team,

For the last 2 consecutive days we have lost our internet connection, wifi and phone line.

Each time, I reset, then have to unplug the router for it to reset.

Today 26/08/25, the internet fell out twice and the phone is still not connecting.

This is completely unacceptable.

We work from home and when on calls reliant on the internet, and it keeps failing, its an extremely poor service.

[caesarome]

Sorry @RuthB2 but you are not talking to Sky on here as this is where customers help each other.

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[TimmyBGood]

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@RuthB2 wrote:

This is completely unacceptable.

We work from home and when on calls reliant on the internet, and it keeps failing, its an extremely poor service.

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Note that domestic ISPs don't (and cannot) guarantee uninterrupted connectivity.