Failed installation

[RHYS2202]

Well here I am waiting still for my fibre broadband to be installed I renewed my contract in May  Openreach was arranged they failed to turn up another appointment was arranged they would not instal as I had to drill a hole in the wall which they refused to do, a new appointment was made  openreach failed to turn up, I have logged a complaint Case ref as all this time  to signing up for a new contact I have been charged for this new service which sky have failed to fulfill, Sky are blaming openreach, all openreach do is say contact sky.. I am on the verge on saying take it all away... sky and openreach you are a joke .. No communication whatsoever.. be so grateful if someone could get some common sense and straight answers  for me any help is appreciated. 

[TimmyBGood]

---

@RHYS2202 wrote:

 I am on the verge on saying take it all away...

---

I'd alert you to the fact that cancelling now will undoubtedly complicate receiving the Ofcom-overseen compensation for delayed activation.

https://www.sky.com/help/articles/auto-compensation 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat... 

Unfortunately once a project is in the hands of Openreach there's very little the commissioning ISP can do to influence the timescale.

[RHYS2202]

Thanks for the advise I assumed I would be locked into somekind of loophole that would be stopping me from cancelling it is so infuriating I have now taken 3 afternoons of work to be at home waiting for these failed appointments 

[TimmyBGood]

---

@RHYS2202 wrote:

I have now taken 3 afternoons of work to be at home waiting for these failed appointments

---

Our move from ADSL to FTTP with BT Broadband took three months and half-a-dozen Openreach appointments: the most annoying was where they had driven over 100 miles with a mini-digger in tow but neglected to bring a bag of cold-lay tarmac so ended up not being able to dig...

[Moreen]

I took time off from duty on Friday for  my new installation appointment.Apparently,the engineer came in,pausing to be lacking proper information about the installation,he stepped out to get the information, surprisingly,another one came in,claiming to be the one doing the job,there was a mix up,and after a wasted period of time,they both left without doing it,I feel frustrated,can someone come to my aid!!!!