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Avatar for Noopy66
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Message posted on ‎11 Dec 2024 12:10 PM

Factory Reset Sky Max Hub, now does not show in MySky app

I am having trouble setting up Port Forwarding, and one suggestion I read was to reset the hub and reinstall the MySky app, however I have factory reset the hub today and now when I go into MySky app and Product Settings the Sky Max hub is no longer showing so I cannot go into the options I need to use via the app.

 

I have tried the various reset options in trouble shooting, like reset the gateway, then reset Wi Fi and Router modules etc, no difference

 

Any suggestions to fix this?

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Avatar for Chrisee
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This message was authored by: Chrisee Answer

Message posted on ‎11 Dec 2024 12:19 PM

Re: Factory Reset Sky Max Hub, now does not show in MySky app

Posted by a Superuser, not a Sky employee. Find out more

@Noopy66 there is an issue with the app showing the Sky Max details which us under investigation which is likely to be the cause of your issue

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Avatar for Chrisee
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This message was authored by: Chrisee Answer

Message posted on ‎11 Dec 2024 12:19 PM

Re: Factory Reset Sky Max Hub, now does not show in MySky app

Posted by a Superuser, not a Sky employee. Find out more

@Noopy66 there is an issue with the app showing the Sky Max details which us under investigation which is likely to be the cause of your issue

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎11 Dec 2024 12:21 PM

Re: Factory Reset Sky Max Hub, now does not show in MySky app

@Chrisee - many thanks, was working OK yesterday, I will wait a while and see when it get fixed 

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Message posted on ‎11 Dec 2024 12:37 PM

Re: Factory Reset Sky Max Hub, now does not show in MySky app

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@Noopy66 

It only occured this morning

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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