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Discussion topic: FTTP: Voice light goes to orange and the internet stops working.

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This message was authored by 1NickAJ This message was authored by: 1NickAJ

Re: FTTP: Voice light goes to orange and the internet stops working.

Having the same issue.

 

About 8 weeks into a new Sky contract but FTTP is 20 months since install.  Had no issues with previous provider (Shell) and no wiring / connections changed other than replacing the router and power supply.

 

Yesterday the connection to the internet simply stopped.  All lights on the Openreach ONT green as usual, three green lights on the Router, one orange (Voice).  There is no phone connected to the router as we have moved to VOIP.

 

This is the third time it has stopped, and needed a reboot of the ONT & Hub to reconnect.  Looking at my Ubiquti WiFi WiFi Manager app it shows everything connected to the router but no connection between router aand internet.

 

In addition to the times it has needed rebooting it looks like the connection has been lost and reconnected automatically as I've had a web page on the PC saying there is a problem with the connection.

 

When it does it again I'll get the router error log before rebooting.

 

The thing I have noticed on the error log is a constant renewal of the IPV6 lease:

 

Date modified to get past:

 

Your message contains 04-04 12, which is not allowed or has been repeated too many times. We block information which can identify you such as account or phone numbers & email addresses. Please remove or change it before trying again.

 

Today 12:34:57 syslog: Lease renewed 3600 ip [deleted]

 Today 12:34:57 syslog: Lease renewed 3600 ip [deleted]
Today 12:37:04 syslog: WAN IPV6 UP
Today 13:07:04 syslog: WAN IPV6 UP
Today 13:09:09 syslog: Lease renewed 3600 ip [deleted]
Today 13:34:03 syslog: Lease renewed 3600 ip [deleted]
Today 13:37:05 syslog: WAN IPV6 UP
Today 13:59:05 syslog: Administrator login successful from IP: 192.168.1.4 .
Today 14:04:51 syslog: Administrator logged out from useragent:User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:124.0)  Firefox/124.0^M with IP address 192.168.1.4 .
Today 14:05:33 syslog: Lease renewed 3600 ip [deleted]
Today 14:07:05 syslog: WAN IPV6 UP
Today 14:27:28 syslog: Administrator login successful from IP: 192.168.1.4 .

 

I'll be interested in Sky's response

 

 

 

 

This message was authored by KRC1471 This message was authored by: KRC1471

Re: FTTP: Voice light goes to orange and the internet stops working.

hi. so apart from merging the threads, is there an actual technical thread about the service performance.

This message was authored by earnhardt This message was authored by: earnhardt

Re: FTTP: Voice light goes to orange and the internet stops working.

I had FTP fitted last November and the Voice light was constantly going to orange with only reboot getting it back to green , Openreach said they had resolved it but now it is doing it again , the issues I have is I lose all my remote pc access , CCTV , Ring and Security system whem Im away and can't reboot when Im not there which is a massive issue. Sky Broadband tech ( useless ) just keep saying Ive got too many devices on my system , which I do but never had issues before fibre, and that shouldnt be causing this issue anyway , it's not fit for purpose in my opinion and I cant seem to get anywere with it now.

This message was authored by Benemma14 This message was authored by: Benemma14

Re: FTTP: Voice light goes to orange and the internet stops working.

Ive been having issues since beginning of March. Orange  voice light comes on and we lose internet despite the router showing green for internet and wifi. Ive rung sky 12 times now and all i get told is to reset router etc. then it may work for a couple of hours or a few days but eventually the orange light comes back on. Sky sent me a new router that coearky wasnt the issue as still having the same issue with new router. Then Bt open reach came out and and changed the ONT box as thats what he thought as he couldnt find a fault with line etc. been going on for 6 weeks now. Had another BT open reach guy come out yesterday and he checked everything again and said that he cant find any fault. He then messgaes his WA group for engineers and was inundated with messages from engineers who have visted customers with the same issue. Im told that sky have their own exchange which only sky have access to and there are issues at the exchange that is causing these problems. I phoned aky and was told they know nothing about this but cant help solve my problem so something isnt right. As a result i will look to move to a new supplier as three if us work from home and need a reliable system as well as having ring secruity and sky q boxes etc. never had this problem with sky before March and always happy with speeds etc but this issue has caused incredible stress to us all expeciallg my wife who runs her own business etc. very disapointed 

This message was authored by Shanzy This message was authored by: Shanzy

Re: FTTP: Voice light goes to orange and the internet stops working.

Hello, I am a longstanding customer who has pre-existing Sky Broadband Hub and this morning out of the blue am having this issue - will be 4 green lights, then internet and voice change to amber and I lose my internet, then after 10-15 minutes will come back for a short time.  I have tried resetting and it is continuing to have the issue.  In the past hour it has done this 3 times already.  I have tried running the broadband connection test while the issue is occurring and it just reports that all looks good.

This message was authored by earnhardt This message was authored by: earnhardt

Re: FTTP: Voice light goes to orange and the internet stops working.

Did you get any further with this ?

This message was authored by rick+fowler This message was authored by: rick+fowler

Re: FTTP: Voice light goes to orange and the internet stops working.

We are in same boat day 10 now and nothing been done and no communication from sky either. Are we expecting to just sit and take it and not say anything. We need the internet for everyday needs like alarms cameras and work and study for the kids is vital now due to exams. No one here nor on phone can help unless they actually go to the servers and check and replace the broken server issue. can't cancel they say as it's against there rules. well I think now after 10 days I should be allowed too, there no communication to say they are fixing it just get the usual try this try that everytime we ring. Can't they read the monitor and what's in the notes. seriously though what on earth are they doing that takes this long to find the fault. I tell you absolutely nothing, hoping it resolves it self which it won't so where now so we stand after 10 days. No internet no phone either as it's voip. Talk about stressing customers out. Come on sky get a darn grip of ya issues. 

This message was authored by TimTim22 This message was authored by: TimTim22

Re: FTTP: Voice light goes to orange and the internet stops working.

I have had this problem since last year. Today the Voip has gone on twice. Can anyone confirm this is the same problem as mentioned in this thread. Heres my logs. 

 

The date was 2024-05-09 and I have deleted some entries as went over 35000 characters.

 

- 01:29:58 syslog: WAN IPV6 UP

- 01:43:06 syslog: Lease renewed 3600 ip 90.208.1.224

- 01:59:59 syslog: WAN IPV6 UP

- 02:01:16 syslog: [633641.172000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.

- 02:01:18 syslog: eth3.1 - WAN link DOWN.

- 02:01:18 syslog: DHCP lease expired from server. Connection DOWN.

- 02:01:18 syslog: [633643.204000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex

- 02:01:23 syslog: Voice IP Connection Down

- 02:01:26 syslog: Voice Disconnected

- 02:12:18 syslog: No lease renewal received

- 02:12:23 syslog: No lease renewal received

- 02:12:28 syslog: No lease renewal received

- 02:12:33 syslog: No lease renewal received

- 02:12:38 syslog: No lease renewal received

- 02:12:43 syslog: No lease renewal received

- 02:12:48 syslog: No lease renewal received

- 02:12:53 syslog: No lease renewal received

- 02:12:58 syslog: No lease renewal received

- 02:13:03 syslog: No lease renewal received

- 02:13:08 syslog: No lease renewal received

- 02:13:13 syslog: No lease renewal received

- 02:13:18 syslog: No lease renewal received

- 02:13:23 syslog: No lease renewal received

- 02:13:28 syslog: No lease renewal received

- 02:13:33 syslog: No lease renewal received

- 02:13:38 syslog: No lease renewal received

- 02:13:43 syslog: No lease renewal received

- 02:13:48 syslog: No lease renewal received

- 02:13:53 syslog: No lease renewal received

- 04:10:30 syslog: Send out NTP request to ntp2.isp.sky.com

- 04:12:28 syslog: Send out NTP request to ntp1.isp.sky.com

- 04:15:07 syslog: Send out NTP request to ntp2.isp.sky.com

- 04:17:24 syslog: Send out NTP request to ntp1.isp.sky.com

- 04:19:55 syslog: Send out NTP request to ntp2.isp.sky.com

- 04:22:07 syslog: Send out NTP request to ntp1.isp.sky.com

- 04:23:55 syslog: Send out NTP request to ntp2.isp.sky.com

- 04:25:44 syslog: Send out NTP request to ntp1.isp.sky.com

- 04:27:53 syslog: Send out NTP request to ntp2.isp.sky.com

- 04:30:14 syslog: Send out NTP request to ntp1.isp.sky.com

- 04:32:05 syslog: [642689.832000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.

- 04:32:05 syslog: sky dhcpc client (v0.0.1) started

- 04:32:23 syslog: Send out NTP request to ntp2.isp.sky.com

- 04:32:58 syslog: [642743.165000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex

- 04:32:59 syslog: sky dhcpc client (v0.0.1) started

- 04:33:08 syslog: sky dhcpc client (v0.0.1) started

- 04:33:14 syslog: eth3.1 - WAN link UP.

- 04:33:14 syslog: Received valid DHCP lease from server.  Connection UP.

- 04:33:14 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210233D007484/B4BA9D205D40/90.208.1.224/7.03.0704.R/2a02:c7c:585a:9900::1]

- 04:33:14 syslog: Send out NTP request to ntp1.isp.sky.com

- 04:33:15 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

- 04:33:15 syslog: System time is up to date

- 04:33:15 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

- 04:33:24 syslog: WAN IPV6 UP

- 04:33:24 syslog: Voice IP Connection Up: 2a02:c7c:585a:9900::1/64

- 04:33:24 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210233D007484/B4BA9D205D40/90.208.1.224/7.03.0704.R/2a02:c7c:585a:9900::1]

- 04:33:27 syslog: Voice Configured

- 04:33:31 syslog: Voice Initialized

- 04:33:31 syslog: Voice Connecting

- 04:33:33 syslog: Voice Connected

- 05:01:38 syslog: Lease renewed 3600 ip 90.208.1.224

- 05:03:13 syslog: WAN IPV6 UP

- 05:33:13 syslog: WAN IPV6 UP

- 05:36:44 syslog: Lease renewed 3600 ip 90.208.1.224

- 06:03:13 syslog: WAN IPV6 UP

- 06:07:21 syslog: Lease renewed 3600 ip 90.208.1.224

- 06:31:21 syslog: Lease renewed 3600 ip 90.208.1.224

- 06:33:13 syslog: WAN IPV6 UP

- 06:36:34 syslog: Send out NTP request to ntp1.isp.sky.com

- 06:36:35 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

- 06:36:35 syslog: System time is up to date

- 06:57:09 syslog: Lease renewed 3600 ip 90.208.1.224

- 07:03:13 syslog: WAN IPV6 UP

- 07:27:09 syslog: Lease renewed 3600 ip 90.208.1.224

- 07:33:13 syslog: WAN IPV6 UP

- 07:54:27 syslog: Lease renewed 3600 ip 90.208.1.224

- 08:03:13 syslog: WAN IPV6 UP

- 08:18:27 syslog: Lease renewed 3600 ip 90.208.1.224

- 08:33:13 syslog: WAN IPV6 UP

- 08:49:28 syslog: Send out NTP request to ntp1.isp.sky.com

- 08:49:28 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

- 08:49:28 syslog: System time is up to date

- 08:53:33 syslog: Lease renewed 3600 ip 90.208.1.224

- 09:03:13 syslog: WAN IPV6 UP

- 09:18:09 syslog: Lease renewed 3600 ip 90.208.1.224

- 09:33:13 syslog: WAN IPV6 UP

- 09:44:33 syslog: Lease renewed 3600 ip 90.208.1.224

- 10:03:13 syslog: WAN IPV6 UP

- 10:12:45 syslog: Lease renewed 3600 ip 90.208.1.224

- 10:33:13 syslog: WAN IPV6 UP

- 10:48:27 syslog: Lease renewed 3600 ip 90.208.1.224

- 11:03:13 syslog: WAN IPV6 UP

- 11:09:38 syslog: Send out NTP request to ntp1.isp.sky.com

- 11:09:38 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

- 11:09:38 syslog: System time is up to date

- 11:16:03 syslog: Lease renewed 3600 ip 90.208.1.224

- 11:33:13 syslog: WAN IPV6 UP

- 11:48:45 syslog: Lease renewed 3600 ip 90.208.1.224

- 12:03:14 syslog: WAN IPV6 UP

- 12:21:28 syslog: Lease renewed 3600 ip 90.208.1.224

- 12:33:14 syslog: WAN IPV6 UP

- 12:56:52 syslog: Lease renewed 3600 ip 90.208.1.224

- 13:03:14 syslog: WAN IPV6 UP

- 13:24:58 syslog: Send out NTP request to ntp1.isp.sky.com

- 13:24:58 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

- 13:24:58 syslog: System time is up to date

- 13:28:58 syslog: Lease renewed 3600 ip 90.208.1.224

- 13:33:14 syslog: WAN IPV6 UP

- 14:01:22 syslog: Lease renewed 3600 ip 90.208.1.224

- 14:03:14 syslog: WAN IPV6 UP

- 14:31:22 syslog: Lease renewed 3600 ip 90.208.1.224

- 14:33:14 syslog: WAN IPV6 UP

- 14:58:04 syslog: Lease renewed 3600 ip 90.208.1.224

- 15:03:14 syslog: WAN IPV6 UP

- 15:27:10 syslog: Lease renewed 3600 ip 90.208.1.224

- 15:33:14 syslog: WAN IPV6 UP

- 15:43:46 syslog: Send out NTP request to ntp1.isp.sky.com

- 15:43:47 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

- 15:43:47 syslog: System time is up to date

- 16:01:21 syslog: [684044.543000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.

- 16:01:22 syslog: eth3.1 - WAN link DOWN.

- 16:01:22 syslog: DHCP lease expired from server. Connection DOWN.

- 16:01:23 syslog: [684046.583000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex

- 16:01:28 syslog: Voice IP Connection Down

- 16:01:31 syslog: Voice Disconnected

- 16:01:46 syslog: No lease renewal received

- 16:01:51 syslog: No lease renewal received

- 16:01:56 syslog: No lease renewal received

- 16:02:01 syslog: No lease renewal received

- 16:02:06 syslog: No lease renewal received

- 16:02:11 syslog: No lease renewal received

- 16:02:16 syslog: No lease renewal received

- 16:02:22 syslog: No lease renewal received

- 16:02:27 syslog: No lease renewal received

- 16:02:32 syslog: No lease renewal received

- 16:02:37 syslog: No lease renewal received

- 16:02:42 syslog: No lease renewal received

- 16:02:47 syslog: No lease renewal received

- 16:02:52 syslog: No lease renewal received

- 16:02:57 syslog: No lease renewal received

- 16:03:02 syslog: No lease renewal received

- 16:03:07 syslog: No lease renewal received

- 16:03:12 syslog: No lease renewal received

- 16:03:17 syslog: No lease renewal received

- 16:03:22 syslog: No lease renewal received

- 16:03:27 syslog: No lease renewal received

- 16:03:32 syslog: No lease renewal received

- 16:03:37 syslog: No lease renewal received

- 16:03:42 syslog: No lease renewal received

- 16:03:47 syslog: No lease renewal received

- 16:03:52 syslog: No lease renewal received

- 16:03:57 syslog: No lease renewal received

- 16:04:02 syslog: No lease renewal received

- 16:04:07 syslog: No lease renewal received

- 16:04:12 syslog: No lease renewal received

- 16:04:17 syslog: No lease renewal received

- 16:04:22 syslog: No lease renewal received

- 16:04:27 syslog: No lease renewal received

- 16:04:32 syslog: No lease renewal received

- 16:04:37 syslog: No lease renewal received

- 16:04:42 syslog: No lease renewal received

- 16:04:47 syslog: No lease renewal received

- 16:04:52 syslog: No lease renewal received

- 16:04:57 syslog: No lease renewal received

- 16:05:02 syslog: No lease renewal received

- 16:05:07 syslog: No lease renewal received

- 16:05:12 syslog: No lease renewal received

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- 16:05:22 syslog: No lease renewal received

- 16:05:27 syslog: No lease renewal received

- 16:05:32 syslog: No lease renewal received

- 16:05:37 syslog: No lease renewal received

- 16:05:42 syslog: No lease renewal received

- 16:05:47 syslog: No lease renewal received

- 16:05:52 syslog: No lease renewal received

- 16:05:57 syslog: No lease renewal received

- 16:06:02 syslog: No lease renewal received

- 16:06:07 syslog: No lease renewal received

- 16:06:12 syslog: No lease renewal received

- 16:06:17 syslog: No lease renewal received

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- 16:06:27 syslog: No lease renewal received

- 16:06:32 syslog: No lease renewal received

- 16:06:37 syslog: No lease renewal received

- 16:06:42 syslog: No lease renewal received

- 16:06:47 syslog: No lease renewal received

- 16:06:52 syslog: No lease renewal received

- 16:06:57 syslog: No lease renewal received

- 16:07:02 syslog: No lease renewal received

- 16:07:07 syslog: No lease renewal received

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- 16:07:42 syslog: No lease renewal received

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- 16:07:57 syslog: No lease renewal received

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- 16:08:42 syslog: No lease renewal received

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- 16:08:57 syslog: No lease renewal received

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- 16:09:42 syslog: No lease renewal received

- 16:09:47 syslog: No lease renewal received

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- 16:09:57 syslog: No lease renewal received

- 16:10:02 syslog: No lease renewal received

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- 16:11:03 syslog: No lease renewal received

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- 16:16:43 syslog: No lease renewal received

- 16:16:48 syslog: No lease renewal received

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- 16:17:03 syslog: No lease renewal received

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- 16:17:38 syslog: No lease renewal received

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- 16:17:48 syslog: No lease renewal received

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- 16:18:33 syslog: No lease renewal received

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- 16:19:04 syslog: No lease renewal received

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- 16:19:44 syslog: No lease renewal received

- 16:19:49 syslog: No lease renewal received

- 16:19:54 syslog: No lease renewal received

- 16:19:59 syslog: No lease renewal received

- 16:20:04 syslog: No lease renewal received

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- 16:20:14 syslog: No lease renewal received

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- 16:20:39 syslog: No lease renewal received

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- 16:21:29 syslog: No lease renewal received

- 16:21:34 syslog: No lease renewal received

- 16:21:39 syslog: No lease renewal received

- 16:21:44 syslog: No lease renewal received

- 16:21:49 syslog: No lease renewal received

- 16:21:54 syslog: No lease renewal received

- 16:21:54 syslog: [685278.132000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.

- 16:21:55 syslog: sky dhcpc client (v0.0.1) started

- 16:22:00 syslog: sky dhcpc client (v0.0.1) started

- 16:22:06 syslog: [685290.271000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex

- 16:22:07 syslog: sky dhcpc client (v0.0.1) started

- 16:22:16 syslog: sky dhcpc client (v0.0.1) started

- 16:22:23 syslog: eth3.1 - WAN link UP.

- 16:22:23 syslog: Received valid DHCP lease from server.  Connection UP.

- 16:22:23 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210233D007484/B4BA9D205D40/90.208.1.224/7.03.0704.R/2a02:c7c:585a:9900::1]

- 16:22:33 syslog: WAN IPV6 UP

- 16:22:33 syslog: Voice IP Connection Up: 2a02:c7c:585a:9900::1/64

- 16:22:33 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210233D007484/B4BA9D205D40/90.208.1.224/7.03.0704.R/2a02:c7c:585a:9900::1]

- 16:22:34 syslog: Voice Configured

- 16:22:38 syslog: Voice Initialized

- 16:22:38 syslog: Voice Connecting

- 16:22:40 syslog: Voice Connected

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