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Discussion topic: FTTP: Voice light goes to orange and the internet stops working.

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: On the new sky hub there is a solid orange light on voice part of the router display

Posted by a Superuser, not a Sky employee. Find out more

@CJWALES82 

 

Subject to evidence to the contrary your speed is good and the system time closely matches wan mer , lan and wlan up times meaning there have been line drops since the last reboot.  Hopefully another community member can cast a fresh set of eyes on this

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by CJWALES82 This message was authored by: CJWALES82

Re: On the new sky hub there is a solid orange light on voice part of the router display

67

Screenshot_2021-04-18-14-53-20-344_com.android.chrome.jpg

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: On the new sky hub there is a solid orange light on voice part of the router display

Posted by a Superuser, not a Sky employee. Find out more

@CJWALES82 

 

That would be typical guarantee on a 80Mbps down 20Mbps up profile.  There would appear to be line instability somewhere betwee the router and cabinet. Re the system times etc did you reset your router today ? If you could leave it to 18:00 ish log onto the router go to support section and copy and paste your syslog. At the end of the day you are under your guarantee so sky should investigate

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by CJWALES82 This message was authored by: CJWALES82

Re: On the new sky hub there is a solid orange light on voice part of the router display

Ok thankyou very much il do it 

This message was authored by CJWALES82 This message was authored by: CJWALES82

Re: On the new sky hub there is a solid orange light on voice part of the router display

The phone line is dead no tone on my house phone nothing is loading or working on sites such as you tube 

This message was authored by RAMcC65 This message was authored by: RAMcC65

Re: On the new sky hub there is a solid orange light on voice part of the router display

This has only gone amber from 30/7/21.   The cable length is a standard length and was fitted by the engineer.   

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: On the new sky hub there is a solid orange light on voice part of the router display

Posted by a Superuser, not a Sky employee. Find out more

@RAMcC65 

 

Your phone light has gone amber i assume due to the topic ?  Is broadband working ? Have you tried a reset of the hub ?

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Masher- This message was authored by: Masher-

Re: On the new sky hub there is a solid orange light on voice part of the router display

It's standard, mine does it regularly, usually a weekend evening. Restart the router, works every time for me. 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: On the new sky hub there is a solid orange light on voice part of the router display

Posted by a Superuser, not a Sky employee. Find out more

@Masher- 

 

If the internet is dropping as shown by an amber light then there may be a fault

 

Could you post your router stats :-

'

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Masher- This message was authored by: Masher-

Re: On the new sky hub there is a solid orange light on voice part of the router display

It's the voice light, solid amber. No internet phone calls. This also affects the internet to the point where the sky tool won't connect. A quick restart clears it every time. 

9C76AF8C-9AE1-44D5-8A6B-B576B24B9990.jpeg

This message was authored by Masher- This message was authored by: Masher-

Re: On the new sky hub there is a solid orange light on voice part of the router display

And I have it again........😡

This message was authored by John+Broadstairs This message was authored by: John+Broadstairs

Re: On the new sky hub there is a solid orange light on voice part of the router display

Hi, I'm having a similar issue. Ultrafast fibre installed 3 weeks ago. It had been fine until 48 hours ago and now it seems to constantly drop out. Sometimes, only sometimes the voice light is orange. She. It's operational sopes is great but every 10 minutes or more it drops. I've reset the router and run standard tests. Help please!

This message was authored by Debs5415 This message was authored by: Debs5415

Re: On the new sky hub there is a solid orange light on voice part of the router display

Yes my new fibre to the canine was put in 4 weeks ago and it is horrendous. Sky made all these promises about how it was revolutionary and would be such a vast improvement from the fibre I had with them. Warning to others don't get it it's the worst fibre connection I've ever had and that's saying something. My voice light keeps going amber and I'm in the same room as my hub all I get is buffering on my smart tv and other devices I try to use. It's so bad that when I run the sky speed checker app I'm getting 21-24 m rather than the 100-140 I was promised. Wished I'd never had it put in my home. Currently waiting on a call back from BT to do a change over as I get no help from Sky. Awful service

This message was authored by Masher- This message was authored by: Masher-

Re: On the new sky hub there is a solid orange light on voice part of the router display

Has anyone actually resolved this orange voice light issue? It seems to be quite a regular thing and I can't find a resolution for it. 
Symptoms are, the Wi-Fi becomes very slow and then drops out. The orange voice light comes on, no calls via internet. Sometimes it lasts up to an hour , sometimes I can resolve it by a restart, but not always. 

This message was authored by Pcnaughton This message was authored by: Pcnaughton

Re: On the new sky hub there is a solid orange light on voice part of the router display

I get this three or 4 times a week always in the evening or over night. takes down all services to the router even though voice is the only amber light

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