FTTP: Voice light goes to orange and the internet stops working.

[Robbo0410]

I'm out of contract now but haven't had the orange voice light issue for a couple of month, I have looked at other providers, don't fancy paying 80 quid a month for EE's fastest package 

[lauren1421]

@earnhardt 

I haven't contacted Sky about this issue yet because of the information in this thread. Do you recommend logging each occurrence with them? It’s pretty clear that switching to another Sky router won’t solve the problem.

I'm considering a direct complaint to the CEO—how did you manage to get them to let you exit your contract early?

[janebeazley1]

I've logged the issue with them 8 (!) times in 4 months.  Last time they said they'd let me out of my tv contract; not in a BB contract .

[lauren1421]

For the second time in a few days, the orange light got stuck again in the middle of the night, so I decided to bite the bullet and contact Sky's technical team. They assured me that this was an unknown issue to Sky, even though I mentioned the numerous threads on this topic in the group and the recent rollout of a fix developed by Sky.

After running a few tests that failed to show anything, an engineer has been arranged for next week. 

[MikeyP247]

I do not have VOIP, do not want a house phone, but am fed up of having to reboot my router every fews days.

Please keep us posted. I am fed up with this light popping on and throwing my internet connection.

[SkyRouterPoo]

I now have this 7.04.0004.R update and a new router. The problem still occurs. 

In my case, it is very simple to cause the issue to happen: 

* Be connected to the internet

* Unplug the fibre optic from the openreach box

* Wait a bit, eventually the lights still go to green orange green orange 

* Plug the fibre optic back in

* The router stays on green orange green orange forever. 

The only way to make the router work again is to replug the WAN cable in that connected to the openreach box. 

Basically, the sky router is terrible and cannot recover from the fibre optic being unplugged. 

Obviously, I'm not sitting here every two weeks touching the fibre optic, but who knows what is happening between my home and the exchange. 

So far, sky support haven't acknowledged the problem. I've just been sent a new router and I'm sure it'll show the same symptoms in a couple of weeks

[KevNewMedia · Accepted solution]

Hi Everyone

I'd like to thank you all again for your patience and persistence, whilst we worked through this problem.

This problem has now been resolved and all customers routers have been updated to version 7.04.0004.R.  I'm closing this thread as the problem has been resolved with the above firmware version to everyone's hub 4.

If you continue to have problems and have the above firmware, please post a fresh post and a member of the Community will be along to help soon.