On the new sky hub there is a solid orange light on voice part of the router display

[Robbo0410]

 

Had to take screenshots as it wouldn't let me copy and paste the log in and put it in here, I've basically powered down the router then powered it back up, it solves the problem but it's only a temporary fix, it had also done it earlier around 7pm and all there was in the log was lease renewal unsuccessful once every minute, something on Sky's end that they can't seem to fix unfortunately 

 

[Grantero]

I have been having this problem ever since I got sky fiber to my property last year I've had 2 new hubs and a third has been sent out. I've had two Openreach engineers out but as the problem is fixed by simply restarting the hub or ONT sky don't care to look any further as to them the problem is "fixed" it's honestly a joke at this point. 

[Mr+Flibbles+86]

Hi there @apopo, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @apopo. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Col1972]

I have full fibre gigafast but everytume the voice light goes amber it knocks out the wi-fi in the house. It resets if I turn it off at the power and then power back up but not sure why the voice light being Amber affects the wi-fi when that light is green.

[Highlinder]

@Col1972  Are any other lights on the router changing colour when this happens? Like the internet light going out and start flashing or does that also stay solid green when it happens?

[Col1972]

@Highlinder no all the other lights remain green but for the voice light. 

If I run a broadband check from the app it states there are no issues but there is as wi-fi drops out.

[Highlinder]

@Col1972  Do you have to re-start the router in order to get the Wi-Fi working again or does it just start working again after the voice light goes back to green?

[Col1972]

@Highlinder I normally re boot as I work from home so rely on the wi fi.  On occasions where it has gone back to green, can only think of 1 occasion, then it does work again.

[Highlinder]

@Col1972 Could you please post your router stats following the link below when this happens again before you re-boot the router if you are able to connect to it.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Nina55]

We have had constant  issues after installing alleged high speed connection.  It drops out randomly and the Amber voice light is on.  One engineer visit , new router checked everything . Felt it might be router as open reach can use recommissioned routers.  Unfortunately not two attempts to make further appointments .  Issues with making appointments by call handlers managed to make one myself which is now not showing as booked 🤦‍♀️ so wondered if anyone who had this broadband issue might have a solution that worked for them 

[Addie15]

Hi there, @Nina55. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Cm1200]

I recently switched to sky fibre and since then I had had problems on a semi regular basis. My Internet keeps dropping out without any warning, one minute it's fine, then nothing but trouble. I use the broadband checker and sometimes it finds the problem, but other times it says everything is fine, even though the right hand light on the router is red. The most annoying thing is the WiFi going out, when I check my phone, it says I am connected without Internet. I did not even know that was possible. Sometimes it is like that for hours at a time. Sometimes if I unplug the router and restart it it helps, but that is not guaranteed, and I should not have to keep switching my router on and off to get Internet connection. Can anyone help me with this problem?

[Chrisee]

@Cm1200 the lights on the hub tell you the status of the hub as explained here https://www.sky.com/help/articles/hub-lights-explained-start

The right hand light is for the voice service and on occasions you can have a green internet light and an amber voice light and not have an internet connection which happens because tge hub is connected to the exchnage line but a fault in the Sky server managing your connection is stopping traffic. Quickest way around this is to drop the connection for 30 minutes which often gets you onto a different unit.

[Jambo75]

I am having exactly the same issue since upgrading to Sky Fibre Ultrafast.  Every now and then (typically once or twice a week) my Voice light goes amber and my connection goes down. 

Every time it happens it is resolved by resetting the router.  I've tried two routers and it still happens.

Don't Sky know they have a serious problem here?