FTTP: Voice light goes to orange and the internet stops working.

[JasonW1970]

I had another outage, this time for the best part of 24 hours. Reset the router, and the orange light disappeared to be replaced by nothing...had 3 green lights. Very limited internet access - for some strange reason can access facebook apps and instagram etc (must be something to do with the port access). Didn't bother ringing Sky as I know it would be a waste of time and didn't want another lecture about the evils of connected Alexa devices etc. All they seem to be interested in is getting a good review post-call. I did message Sky via twitter only to be advised to ring in to the broadband team (I think they missed the point that I don't have a working telephone line due to this issue).

My firmware updated after the last outage, so was hoping this would sort it. I was wrong. 

The issues do seem to have started after Sky fitted a Sky booster in my living room. This is connected directly to the router through an adjoining wall. I'm just wondering if this may be the cause of the issue, as mentioned above?

[Dom221]

Yes, as I stated, I filled in the form. The firmware has been updated to the new version and I'm afraid to say it has not solved the orange light of doom issue. In fact, I'd go as far as to say it's made it worse. Thankfully our new Vodafone router was delivered today and will become active on Friday so we don't have to put up with this nonsense any longer. I actually can't wait to pay £178 early termination fee just to get away from sky internet. I hope others see sense and follow suit. 

[Tomsc02]

I had to bite the bullet and bought a new TP link AX1800. Since changing from the Sky router the line has not dropped once in nearly 2 months. @Dom221 no early termination fee should be charged as the service is not fit for purpose with the Sky equipment and regardless of what Sky say or do they are unable to remedy the orange light issue. I would query the charge and take it further if the insist on the payment.🙂

[lionelbear]

I'm getting proper **bleep** off with my FTP connection. Every 2 weeks it needs resetting because the Voice light goes amber.

I've filled in the gaps online form for the upgraded firmware but nothing happened yet.

[GaryScot]

Every 2 weeks, you're doing well.

Must admit it is slightly better now than it was, getting it about 1 per day now, was 6 or 7 times a day not so long ago.

There are so many people complaining about it, but Sky seem to bury their head in the sand, not a peep out of them.

[Chris+Wileman]

Lasted just over 4 weeks best run in over 12 months, did request the update 4 weeks ago but as yet nothing still on 7.03.0704.R 

[lionelbear]

Just noticed that my SR203 hub firmware has changed from 7.03.0704.R to 7.04.0004.R

I will let you know how I get on. Previously the voice light would go amber every couple of weeks 

[BobBob]

Has anyone just disabled voice on the router so that it cannot knock out the WiFi when it went to amber?

I don’t understand the need for it to be activated if it is not used and knocks the WiFi signal somehow which is slightly more important to all. Until Sky eventually in a millennium, figure out the issue, just disable it, for the time being?

[janebeazley1]

Hello. I upgraded my broadband to super fast with Sky and since then I have this same problem.  Orange voice light, knocks out home phone line and broadband.  Unplugging router gets broadband back up and at some point later orange light goes off and phone line reconnects.  I'm so fed up with Sky not resolving this problem. Two questions

1.  If I switch back to the broadband I had before I upgraded will I still have the same problem?

2.  If I switch to another provider will I still get the same problem?

Thank you. 

[earnhardt]

 I have had the same issue for 12 months , if you change supplier it's unlikely you would get this fault and also sky will not let you revert to copper broadband .

[lauren1421]

The orange light of doom showed up again last night, and it's becoming increasingly frustrating. Since switching to FTTP in July, this has happened every two weeks, with the exception of a brief two-month period between August and October where things were fine. FTTP is supposed to be more reliable, yet I never had these issues with the old FTTC connection.

I'm still on version 7.03.0704R, so I'm holding out hope that the new update will fix the problem, but based on what I've seen in the comments, it doesn't seem like that's going to be the case.

[earnhardt]

I've updated to the new software and has made no difference.

[janebeazley1]

I don't see an end to this problem and we shouldn't have to put up with equipment that doesn't work properly.  I'm visiting the EE shop tomorrow. 

[lauren1421]

If the proposed new software doesn’t resolve the issue—an issue that has been known for years—surely Sky should allow customers to exit their contracts early due to failing to provide the promised service. @KevNewMedia 

[earnhardt]

You can that's what they have offered me to do .