FTTP: Voice light goes to orange and the internet stops working.

[earnhardt]

See I've already got it with Sky so not sure I can do it 

[LeanneThornton]

I have exactly the same issue.  It is REALLY annoying and seems to be a common fault 🫠

[LeanneThornton]

This issue is REALLY annoying and needs fixing - we have been impacted since we switched to fibre and every morning we have to reset out box 🫠

[Tricky+Dee]

We have also had this problem since we upgraded to fibre.  We had 40mg into the house and paid an overpriced upgrade to 500mg which to be honest not noticed much difference except to my bank account plus having to reset my router more often. Come on sky get this sorted.

[Woodroe]

I have this exact issue too. Only started after upgrading to ultrafast. Been happening on and off for ages, but then dropped out on average once a week for the last 2 months. Only way to get internet back is to manually unplug ethernet cable and then plug back in. I tolerated this until it dropped out an hour or so after going on holiday and all my remote internet based tech failed, but i couldnt manually reset things until getting back from holiday! Spoke to Sky and cancelled my Broadband Boost (completely pointless given this issue), and they said they'd investigate my problem. Had a text from Sky a couple of days later telling me they'd resolved my issue. Fast forward a couple of weeks and its just happened again. Im waiting for my contract to end so i can switch provider.

[Tricky+Dee]

Just lost internet yet again due to voice light dropping out.

Beyond a joke

[Robbo0410]

Yep unfortunately they do nothing about it, I've just been on the phone again as the voice light has turned amber for the 100th time, they've escalated it to Openreach and said they'll be in touch within 72 hours they never contact you, absolutely ridiculous, November can't come quick enough so I can cancel and look elsewhere 

[Tricky+Dee]

I have talked to sky technical and they suggested doing a full broadband reset. Reason is when upgraded to 'faster fibre' it has been known that the router may not have received all the updates needed to perform correctly. The way to achieve all updates is a full broadband reset. Basically turn power of to the router and the open reach box with the 3 green lights and leave for a full 10 mins before connecting power. I have just tried this today so will wait to see with baited breath what happens 

[Robbo0410]

@Tricky+Dee I guarantee that won't solve the problem it's exactly the same as a router reset, a temporary fix, but good luck I hope it solves the problem, the uptime on my router is lucky to last 24 hours before it either reboots or I get the amber voice light, other problems include the default gateway changing (unable to login into router settings) supposedly Sky haven't heard of that issue before, had nothing but issues with my sky Q mini box as well, have to keep reconnecting it every couple of days, had numerous tv engineers out, there hardware is absolutely terrible for the small fortune that I pay a month

[Tricky+Dee]

I have the same issue regarding logging in to router settings as well

[Robbo0410]

@Tricky+Dee you had any issues with the 5ghz band disabling itself by any chance? My router does that also, infact I've had this issues and the above ones with the last 3 or 4 routers they've sent out 

[TimTim22]

This doesn't work. I turned the power off for over an hour. The broadband did last for longer, around 2 weeks, but then the Voip light started coming on again normally now once a week again.

[Tricky+Dee]

Not sure on that one but it does not show on the home page of the router so I presume yes

[Robbo0410]

@Tricky+Dee yeah I have to login to the router settings and then manually re-enable (tick the boxes) for the access point and wps on the 5ghz tab on the WiFi page, I have no idea why it is turning the access point and wps off itself, it certainly isn't me doing it I rarely login, anyone have any clue as to why it's doing this or had a similar issue with any of the above

[theglove78]

Hi

This is my first post to Sky Community so apologies if its in the wrong place.

Is there a solution to this problem?  We're having a similar daily problem, usually in the day time.  Voice LED turns to amber and connection drops.  Diagnostric tools says everything connected but clearly isn't.  As others have said, this is "solved" with a reset but bit of a pain when working and connection drops.

Thanks in advance.

Rob