Internet Drops out on FTTP Service

[Chrisee]

@MD3 what happens to the leds on the ONT and hub when the connection is lost?

[MD3]

On the sky hub voice led changes amber. No other lights change. And the ont has no red lights on it. It's like it just stops communicating somewhere. The logs don't show anything else other than what I've put in the original post

[jamesn123]

@MD3 

What do you have connected to ethernet port 4 of your Sky hub? The ONT?

[KRC1471]

cosntant dropped packets ove over 5%

constant spikes in latency well over 100ms

daily restart of main router and fiber incoming openreach box

service is not enough for 2 people working, even though it is the premium service from sky

[jamesn123]

Hi @KRC1471 

Please post your router stats

[KRC1471]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8cdd177886b7a5a3d87b60764c8f37c33d6a55c2-02-04-2024

 https://www.thinkbroadband.com/broadband/monitoring/quality/share/8cdd177886b7a5a3d87b60764c8f37c33d...

[KRC1471]

Router Statistics

System Up Time: 299:53:09

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 81863956 313382663 0 367240 23261327 37:50:01 LAN Up 145744415 84393376 15 3368132 161312 299:53:09 WLAN (2.4 GHz) Up 6440846 72971 0 16489 0 299:51:15 WLAN (5 GHz) Up 517619529 127691613 0 0 0 299:51:14

[jamesn123]

@KRC1471 

Thats not your router stats

[jamesn123]

@KRC1471 

Could you please upload them as a photo, its hard to make out the numbers when they are like that

[Highlinder]

@jamesn123  Looks like the connection dropped just under 38 hours ago.

@KRC1471  You said that you have to daily re-start the router the router has been up just under 300 hours.

[jamesn123]

@Highlinder 

I was more interested in looking at the exact rx/tx of the router because they mentioned packet loss & the BQM shows packet loss after 8am. 

[Highlinder]

@jamesn123  I get why you are asking for a picture now.😊

[MD3]

@jamesn123  yes, the ONT, I get the right speed 150Mb+, works ok until it just stops.

[Giggsy1977]

From reading other threads it seems to be an issue with Sky's equipment in the exchanges. I know people on FTTP with other ISP's that don't have the same issue. To do with not enough addresses being issued I have heard. Sky need to sort it out as if the router was able to reboot and the connection come back online it wouldn't be so bad, but as it doesn't, it means anything connected at the time loses connection. Not great for security cameras for example.

FTTP should be more stable that FTTC and yet it seems Sky are dropping the ball on this one.

I'll be voting with my feet and changing ISP when my contract is up. I don't want to, but I also want an Internet connection I can rely on! 

[KRC1471]