On the new sky hub there is a solid orange light on voice part of the router display

[cookiemonsteruk]

@CJWALES82 

Subject to evidence to the contrary your speed is good and the system time closely matches wan mer , lan and wlan up times meaning there have been line drops since the last reboot.  Hopefully another community member can cast a fresh set of eyes on this

[CJWALES82]

67

 

[cookiemonsteruk]

@CJWALES82 

That would be typical guarantee on a 80Mbps down 20Mbps up profile.  There would appear to be line instability somewhere betwee the router and cabinet. Re the system times etc did you reset your router today ? If you could leave it to 18:00 ish log onto the router go to support section and copy and paste your syslog. At the end of the day you are under your guarantee so sky should investigate

[CJWALES82]

Ok thankyou very much il do it 

[CJWALES82]

The phone line is dead no tone on my house phone nothing is loading or working on sites such as you tube 

[RAMcC65]

This has only gone amber from 30/7/21.   The cable length is a standard length and was fitted by the engineer.   

[cookiemonsteruk]

@RAMcC65 

Your phone light has gone amber i assume due to the topic ?  Is broadband working ? Have you tried a reset of the hub ?

[Masher-]

It's standard, mine does it regularly, usually a weekend evening. Restart the router, works every time for me. 

[cookiemonsteruk]

@Masher- 

If the internet is dropping as shown by an amber light then there may be a fault

Could you post your router stats :-

'

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Masher-]

It's the voice light, solid amber. No internet phone calls. This also affects the internet to the point where the sky tool won't connect. A quick restart clears it every time. 

 

[Masher-]

And I have it again........😡

[John+Broadstairs]

Hi, I'm having a similar issue. Ultrafast fibre installed 3 weeks ago. It had been fine until 48 hours ago and now it seems to constantly drop out. Sometimes, only sometimes the voice light is orange. She. It's operational sopes is great but every 10 minutes or more it drops. I've reset the router and run standard tests. Help please!

[Debs5415]

Yes my new fibre to the canine was put in 4 weeks ago and it is horrendous. Sky made all these promises about how it was revolutionary and would be such a vast improvement from the fibre I had with them. Warning to others don't get it it's the worst fibre connection I've ever had and that's saying something. My voice light keeps going amber and I'm in the same room as my hub all I get is buffering on my smart tv and other devices I try to use. It's so bad that when I run the sky speed checker app I'm getting 21-24 m rather than the 100-140 I was promised. Wished I'd never had it put in my home. Currently waiting on a call back from BT to do a change over as I get no help from Sky. Awful service

[Masher-]

Has anyone actually resolved this orange voice light issue? It seems to be quite a regular thing and I can't find a resolution for it. 
Symptoms are, the Wi-Fi becomes very slow and then drops out. The orange voice light comes on, no calls via internet. Sometimes it lasts up to an hour , sometimes I can resolve it by a restart, but not always. 

[Pcnaughton]

I get this three or 4 times a week always in the evening or over night. takes down all services to the router even though voice is the only amber light