Extremely low download speeds on computer upstairs.

[JuggerBeard]

Hi, our Sky Max Hub is located on the middle floor of a 3 storey house. We have a PC on the upper floor with a connected WiFi dongle that is having intermittent issues with download speeds. When the router was first installed the PC was reaching speeds around 300mb. Now it is struggling to get speeds above 5mb. Nothing in the house has moved or changed but there is a clear disparity in the speeds being recieved. When the engineer installed the router we done so on the middle floor to maximise coverage and hope that all devices would recieve adequate speed, however we may need a booster pod to aid this intermittent issue. Please note this issue happens at all times of day and night and is not only when multiple devices are connected. We previously had this same issue with our last provider and required the additional pods to level out the connectivity around the house. When we last run a speed test from the computer it gave 4.8mbps download and 11.2 maps upload. This computer is used for social but also work purposes so need reliable connection to it. Thanks!

[jamesn123]

@JuggerBeard 

Sky will provide pods, you just need to contact them and tell them about the low speed

[JuggerBeard]

@jamesn123 Thanks James! Silly me thought I was messaging Sky! Will contact them now. Cheers.

[RichB84]

Sky is an apsolute jokeee I still haven't recieved my WiFi booster and the silly robot agent won't connect me to an actual human!!! Someone needs to email me ASAP or I won't be paying my bill anymore iv been waiting 3months now and still havnt recieved it yet I'm paying for it !!! 

[JimM1]

@RichB84 Are you a sky Max user, also subscribe to the addon for wireless wi-fi and pay the extra subscription charge, contacted sky been trough all the testing and had if required at that point a single POD applied to your account?