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Discussion topic: Extra bill for cancellation of broadband

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This message was authored by a.dogan This message was authored by: a.dogan

Extra bill for cancellation of broadband

I have been using Sky broadband since May. We made an agreement with an energy supplier in November and I had to cancel Sky because they also provide internet service. On the 21st of last month, my subscription was terminated and I paid the last bill. But I see that I still have invoices for December and January. I think the invoice in January is the cancellation fee. However, December appears to be a normal bill. Why do I have to pay for the internet that I haven't used for a month?
Thank you.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Extra bill for cancellation of broadband

Posted by a Superuser, not a Sky employee. Find out more

@a.dogan wrote:

 

 I think the invoice in January is the cancellation fee.


The charge levied for cancelling with a year remaining on a minimum term would be reasonably significant: something like £200 - £250 on current broadband products.

 

"Charges for ending your Sky contract early" (pdf) 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Extra bill for cancellation of broadband

Posted by a Superuser, not a Sky employee. Find out more

@a.dogan 

You pay for your Sky services a month in advance hence why there is a Dec bill.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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