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Discussion topic: Everyone the electric drops my box goes on red light and I cannot re-set it. Why is that?

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Message posted on ‎24 May 2024 10:26 PM

Everyone the electric drops my box goes on red light and I cannot re-set it. Why is that?

I have a red lighton my box, tried to re-set it and nothing works. This is not the first time time it happened. The service checker says all is good.
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Avatar for Evo83
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This message was authored by: Evo83

Message posted on ‎24 May 2024 10:32 PM

Red light on the router

Every time electric drops my light on the box goes red, I cannot re-set it after that. Is it a faulty box?
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This message was authored by: Daniel0210

Message posted on ‎25 May 2024 05:08 AM - last edited: ‎25 May 2024 05:12 AM

Re: Red light on the router

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@Evo83 @EVO82 

I suspect you are one and the same and have posted the same question under two different tag names so the posts have been merged together. 


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This message was authored by: Chrisee

Message posted on ‎25 May 2024 08:03 AM

Re: Red light on the router

Posted by a Superuser, not a Sky employee. Find out more

@EVO82 most hubs should automaticallt reconnect after a power outage when they have fully rebooted which takes up to 5 minutes. Routers are delicate pieces of equipment and can be damged by power surges around power cuts which could be the issue. 

Given Sky's hubs are designed to run 24/7 this should be a rare occurance which if it is happening frequently isxwhy is the powercdropping?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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