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Discussion topic: Every morning at same time, three devices lose communication though show online

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DixyBurger
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This message was authored by DixyBurger This message was authored by: DixyBurger

Re: Every morning at same time, three devices lose communication though show online

Scheduled reboot is off.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Every morning at same time, three devices lose communication though show online

Posted by a Superuser, not a Sky employee. Find out more

@DixyBurger 

Yes I think that would be the next troubleshooting step, it could all be down to a dodgy hub or firmware.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
DixyBurger
Topic Author
This message was authored by DixyBurger This message was authored by: DixyBurger Answer

Re: Every morning at same time, three devices lose communication though show online

Success! I did a bit of rewiring last night:

  • I moved all Ethernet connections from  the sky router to the main deco via a switch (I think this is called back haul?)
  • this left only the main deco connected to the sky router
  • Importantly the sky Q's are all running over power lines and now they've moved from the Sky router to the main deco. I think it's moving these specifically that's solved the morning disconnects seen on the deco. To be honest I don't intend to work through each Ethernet connection to work out if true. 

I'll monitor over next couple of days but if I've got it working then the simple advice here from me is:

  • connect all ethernet and Wi-Fi devices to the mesh and nothing other than the mesh connected to the sky router
  • set mesh to access mode only
  • ideally make sure all Q's are connected via ethernet (power lines works for me)
  • make sure the Wi-Fi extender option on the main Q box is off
  • make sure the main Q box is set to active not in Eco mode
  • and maybe (though I've yet to do), disable the Wi-Fi on the sky router

Thank you all who helped me think through the issues that started out with those 3 Wi-Fi devices dropping off every morning. 

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