Eufy Video Doorbell 1080p (Battery-Powered) not ringing phone after Sky sent a new router to change

[Andy+Wilson+49]

Eufy Video Doorbell 1080p (Battery-Powered) not ringing phone after ISP sent a new router to change to fibre

[Chrisee]

@Andy+Wilson+49 when you changed the hub did you redo the set up with the app? The doorbell needs to find the new wifi network. If the Eufy unit wont connect intially go into the My Sky app find the settings for the Sky Max hub click on advanced settings and disable WiFiand turn off the 5GHz band wait until the pg]honecreconnects re-run the Eufy set up process when it has connected then go back into the My Sky app and turn the 5GHz wiFi band back on.

[Andy+Wilson+49 · Accepted solution]

Thanks for the reply, I did not need to reconnect because I have a mesh set up and the wifi on the router is off with ethernet to the first node of the mesh. I now have a solution, the ringtone I was using to signal a door bell press on the phone had become corrupted, selecting a different ringtone for the app restored the functionality so the fact that the failure followed a change of router was just coincidence. Thanks for trying to help and to anyone else who took the time to read my problem.