Ethernet ports (hard wired) not working on PC

[Andy458]

I transferred from Talk Talk full fibre a week ago and now my computer will not connect to some sites via ethernet cable (ok on the same sites when using Wifi). Sky have sent me a new router which turned out to have the same issue.. I have had all my hardware checked and stress tested, including the cableage it's self all  are confirmed.

In the short time i have been with Sky I have spent hour on the phone with them trying to resolve this

 Problem, even though their operatives have been polite and helpfull, I still have this problem.. The last conversation has left me believing they want to deflect the cause onto problem onto my set-up. It was fine with TalkTalk problem only occured when Sky took over. Is anyone else having a connection problem like this.? 

Best Regards 

 Andy. 

[Chrisee]

@Andy458 while it is possible to have one hub with faulty ethernet ports to have two is very unlikely. There are no settings on the hub which could cause the issue and your's is not an issue we see reported in the forum. I would check the network settings especially check the IP4 address which should be in thecrange 192.168.0.2 to 192.168.0.254 and thecgateway has to be 192.168.0.1 as if you are still using the settings for Talk Talk thst would explain the issue.

[TimmyBGood]

@Andy458 

As @Chrisee indicates, by default a typical current TalkTalk router issues addresses in a different IP range (192.168.1.2-254 / 255.255.255.0 ) to a Sky Hub which would result in an incompatibility if they are being retained.

[Andy458]

Hi chrisee,

Thank you for your reply, nothing has been retained from the Talk Talk set-up, Just checked and they are in the range you have suggested.

My brother inlaw has sky (white router) my Pc (ethernet connection works great on his set-up).. Given the circumstances (all the checks i have done at my end, hardware, set-up and cableage) i am left with the impression there could be an issue with the firmware on rhe Routers Sky have supplied me. Like i say the ethernet connection of my PC works fine on my brother in-laws sky connection, SKY have suggested they can't do anymore for me.. currently at an impasse.. you thoughts/suggestions  would be very much appreciated.