Escalate - the new broadband contract

[Anisha3]

Hi,

On 1st December I got the Sky Broadband contract where the engineer was about to visit on 20th December, than I found on 15th that the person charged me £100 instead of £5, to which I called Sky team and they told me that they will have to cancel that contract and make a new one to get me the refund as it was wrongly charged. The new contract was done and was told to me that my new contract will now start from 23rd December, as my old contract is going to get cancelled on 23rd. Now today I received the message from SKY that my broadband will start from 3rd January instead of 23rd December.

I need someone to help me to resolve the issue as this is a christmas period and how do I work without broadband, as I work from home and look after my 2 girls. The person over the phone is saying that he cannot help me, he can only stop the pending cancellation of my broadband which is on my ex husband name and cancel my contract.

I want a new contract on my name as now my ex husband does not stay here, as I am paying all the bills until today.

regards

Anisha Patel

[jamesn123]

Hi @Anisha3 

Since Sky dont allow name transfers on accounts, you do indeed have to cancel one account before a new one can be opened at the same address. Unfortunately due to the delay because of the incorrect charge you mentioned its likely that Sky are unable to book Openreach to complete the broadband activation this side of Christmas so its been put into the new year.

The only thing I can suggest is looking to go with a different ISP who will be able to place the order today instead of waiting for a previous Sky account to be cancelled.