Er115 router connection issues makes broadband unusable

[Angela6778]

Hello everyone,

For the past couple of weeks, we've experienced issues where the wifi would cut in and out without a reason. Slower than advertised broadband speeds and in some cases downtime for up to 10 minutes at a time that normally results in us having to hard reset the router.

Our sky tv box refuses to communicate with our router, regardless of whether it's an ethernet connection or a wireless one

between having to manage with an internet connection that doesn't want to work for no more than 5 minutes at a time, and not much information online regarding other's experiencing the same sort of issues with this model sky router.

Does anyone have any potential solutions for a fix? if not due to the age of the router would sky just replace the router entirely?

Cheers

[jamesn123]

Hi @Angela6778 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...

[Angela6778]

I Believe this is what you're looking for

[TimmyBGood]

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@Angela6778 wrote:

if not due to the age of the router would sky just replace the router entirely?

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Quite possibly: all Q Hubs are obsolete by the end of next year anyway because they can't support Sky Talk Internet Calls once PSTN is switched off.