Equipment broadband hub

[Mcfadyean]

Why have i been billed for equipment that has been returned

[caesarome · Accepted solution]

@Mcfadyean 

Have you still got the proof of posting receipt because we can arrange some help for you via here if you have or even if you have;t !

[Mcfadyean]

Thanks for replying. Yes I do have the receipt 

[caesarome]

@Mcfadyean 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this .We have sent an invite to @Mcfadyean.