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Discussion topic: Engineer visited but not activated

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This message was authored by Charlie+ear33 This message was authored by: Charlie+ear33

Engineer visited but not activated

After a month since ordered i received an updated email to say phone line and broadband would be up and running on the 22nd, Engineer visitited my property on the 22nd as said and was told when the hub arrives i should have internet and phone within 15 minutes, checked again today and still nothing, phoned up and was told sky are still waiting for an update from openreach but why have i had a updated email for install and a visit if there was no update 

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Engineer visited but not activated

Posted by a Sky employee

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Addie15 This message was authored by: Addie15

Re: Engineer visited but not activated

Posted by a Sky employee

Update-We are closing this invite now due to no response. If you still need help please let us know so we can re-escalate this for you. Thanks. 

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