Engineer visit to upgrade from super fast to full fibre

[Adunlop]

Hi, I'm upgrading from super fast to full fibre, openreach have done there bit outside ready for the sky engineer next week. Where will the engineer have to go in my house?

[cookiemonsteruk · Accepted solution]

@Adunlop 

In the uk they will install an ont up to 10m from where the fibre enters the building (usually where the external grey box is) and 3 feet from the nearest electric socket. So you have a bit of leeway

In ireland it will be installed where the electric box is

[Adunlop]

Thank you 

[peter-marlow+1966]

Can I ask why the open reach engineer  did not install  the o n t box ? I only ask and I know  I live in the south east but when I upgraded  to full fibre  my open reach engineer  installed  the whole  room  in just over  2 hours 

[peter-marlow+1966]

I meant  thing in just over 2 hours, the fibre cable, the box outside  the house and the o n t box in the room  that I wanted itin 

[Adunlop]

They came and done whatever it was outside my front door and now I have to have the sky engineer to I suppose do it in the room. I tried asking them but I can't really get much sense from them

[peter-marlow+1966]

I do find that strange  as sky engineers only install  satellite dishes, when I went to  full fibre  the  open reach  engineer  appointment  was made with  them by sky, he came put the cable  from  the pole to the grey box outside  the  house and then installed the rest of the fibre  optic cable  from there drilling  a hole  into  the house  to connect  it to the o n t  box inside  the house moved my router  set it up and tested it before  he left, I have a friend  who  is  a sky engineer,  I will  ask him  , but as I say, as far as I know the don't  do broadband  installation, and I had my broadband  installed  on the 17th of  January  this year  hope this helps, 

[cookiemonsteruk]

@peter-marlow+1966 

A very small number of sky engineers have been trainedwin fusion splicing and internal works

[JimM1]

@peter-marlow+1966 And they also have broadband installation engineers, with tech team, you get a good one who knows telecomms and trust me they really know there stuff, i can vouch from sky engineer past experience, within the last couple of months... He was 20 out of 10, that good.

[cookiemonsteruk]

@JimM1 

@peter-marlow+1966 

A snippet from a press release last october

This has been such a success, so much so, that we’ve reached new heights and trained 27 engineers and three team managers with Openreach, accredited them to work on overhead cables and set up new ways of working to do even more for our customers. All this great work is the next step that brings us closer to the connected home.

[cookiemonsteruk]

@JimM1 

---

@JimM1 wrote:

@peter-marlow+1966 And they also have broadband installation engineers, with tech team, you get a good one who knows telecomms and trust me they really know there stuff, i can vouch from sky engineer past experience, within the last couple of months... He was 20 out of 10, that good.

---

Thats good to know 👍 However i don't think any sky broadband engineers are in N.I. yet